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Responsible for the operational life-cycle of the customers’ requirements, ensuring the highest levels of customer service are delivered in the most cost –effective way
Participate in capacity planning and management activity through weekly planning sessions with the sales, acquisition and scheduling teams. Re-appraise priorities in the light of changing customer requirements affecting the content supply chain; ensure maximum utilisation of available bandwidth to deliver timely completion of customer orders.
Liaise with the Channels scheduling team and external distributors, monitor language percentages, and ensure correct compliance versions are identified and available. Maintain workflows of media, paperwork and guidelines to localisation providers and their deliverables to play-out, ensuring transmission deadlines are met and associated records are kept.
Consult with Packaging team to ensure the aggregation and packaging of ancillaries, compliance and editorial metadata is carried out in accordance to the customers’ delivery requirements.
Facilitate the documentation of standard operating procedures, assist with the planning and organisation of training activities and staff engagement in relation to implementing new/updated workflows and systems, promoting a collaborative approach to quality improvement.
Based on the customers’ deliverables Identify the most cost effective vendor. Following the completion of the orders reconcile and report to finance.
Provide input into the design and implementation of new processes in line with the strategic direction set by the operations senior management team.
Scope & Impact
Ensure customer orders are delivered on time to the required specification meeting quality standards.
Ability to proactively juggle and prioritise a number of different tasks at any one time supporting different Business areas and individuals as necessary
While the position has no direct budget responsibility, this role supports the fulfilment of a multi million pound business so a commercial awareness and understanding of the teams’ strategic importance is vital.
Strategic Planning & Decision Making
Works with Head of Account Management and Senior Account Exec execute functional/departmental strategy to achieve key business objectives in areas of responsibility.
A tactful but firm approach in the supply of materials to customers is required, whilst remaining sensitive to Sales pressures/priorities and customers’ own transmission needs.
KNOWLEDGE, TRAINING AND EXPERIENCE
Advanced IT skills
RSA III/NVQ 3 or equivalent.
Trained and experienced at intermediate level in a range of software packages
Good standard of English & Numerate
Advanced secretarial skills such as audio and voice recognition software
At least 2/3 years experience in a secretarial environment
AREAS OF EXPERIENCE AND KNOWLEDGE:
The ability to organise and prioritise own workload within any specified guidelines where guidance
is not readily available, but at set intervals
Proficient in diary management co-ordinating appointments to ensure best use of Managers’ time
Experience of transcribing formal minutes of meetings.
Independent/lone working and team working skills
Experience of adapting to change and managing work in a changing environment
Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Free job description Account Management Coordinator
Knowledge & Skills
•Good knowledge of audiovisual, ancillary and technical metadata formats and systems for distributing to digital and non digital platforms, including knowledge of Post Production techniques and terminology and the ability to apply this knowledge with confidence in a commercial environment.
•Display a methodical approach with attention to detail, be able to quickly assess and act on changing priorities.
•A strong ethic of business process improvement and a drive to innovate around our Operations.
•A self-motivated highly organised team player with excellent people management skills. Must poses the ability to prioritise a large workload according to changing business needs
•Ability to communicate effectively and confidently with people at all levels both internally and externally, around the world.
•Global mindset: thinking and acting for both local and global needs
•Ability to listen and respond and hold the course
•Creating shared understanding (being transparent)
No specific requirements
•Sector experience is essential
•Experience in a consumer-facing business is essential
•Experience in a global role is desirable
Manage the day to day life cycle of a region or key account. Consult with Supply Chain Management team who will facilitate the on-boarding of new customer profiles. Be responsible for the customer account, packaging and delivery requirements being up to date and all dependant systems are populated correctly.
Manage systems and vendors to ensure asset manufacture and delivery of customer orders are completed in accordance to due by date and all materials are supplied adhering to standards, guidelines and appropriate QC checks. Carry out the highest levels of communication with the business and customer regarding delivery requirements, confirmed schedules of content, delays, quality issues or rejections.
Track the performance of facility houses and other external contractors and produce required tracking reports. Ensure content rejection triage policies are adhered to and participate in the corrective action when required.