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Application Support Specialist Job Description

Job Summary-Application Support Specialist Job Description

To be responsible for the Support & administration of applications and services used for the production, management & delivery of content and services online.

Main responsibilities

• Providing capacity planning, monitoring, and maintenance of designated system(s) Identifying trends or problems (as defined under ITIL).

 

• Understanding, in depth, the business processes supported by the system

 

• To maintain production environments relating to online services. This will include development, stage and production systems.

 

• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance

 

• To ensure continuity of the business processes supported by one or many applications / services

 

• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached

Knowledge, Skills and Abilities-Application Support Specialist Job Description

• To ensure that applications and related services are documented and kept current.

 

• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications

 

• To keep abreast of technical developments of operational importance to the company and to participate in developing or setting standards as directed.

 

• To establish and maintain effective working relationships with all stakeholders.

 

• To undertake advanced administration tasks as required e.g. to support problem resolution.

 

• To support the development teams and the 24/7 group in deploying applications and solving problems.

 

• To participate in the on-call support to the 24/7 team

REQUIRED KNOWLEDGE & EXPERIENCE

 

• Experience of building and maintaining applications in a multiplatform environment (Windows Server and/or Unix/Linux environments).

• Good understanding of security issues surrounding applications

• Experience of monitoring of service thresholds

• Experience of managing third parties

 

 

 

 

 

 

 

 

 

• Experience of working collaboratively with multidisciplinary teams with a focus on delivery in a rapidly changing environment.

• Experience in an producing and publishing web based content

• Demonstrable knowledge of three or more of the following:

o Knowledge of building highly scalable systems

o Knowledge of automated deployment

o Knowledge of source control and release management tools

o Experience of monitoring tools and/or transaction monitoring

o Experience of virtualisation of applications particularly using VW-Ware

o Experience of multiple database environments

o Experience in programming languages / scripting e.g. Unix shell or Perl

 

DESIRABLE KNOWLEDGE & EXPERIENCE

• Previous experience in a support or customer facing role.

• Previous experience of ITIL methodologies

• Ideally be able to demonstrate knowledge in two or more of the following:

o Use of Open source products to help maintain systems.

o Web server (ideally Apache) configuration and management.

o Knowledge of application servers such as JBOSS.

o Knowledge of capacity management

o Experience of database connectivity

o Experience of large scale file replication or messaging systems

 

Application Support Specialist Job Description

• To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises industry standard components. This includes applications, web server components and databases.

 

• To ensure application and service processes and outputs are error free and complete.

 

• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate

 

• Ensuring appropriate contingency procedures are in place for applications and that they are regularly tested.

 

• Managing change control implications for designated systems

 

• Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability