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Booking Clerk job description

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Job Summary

To provide an administrative support for the Outpatient Diagnostic Test Service.

Main responsibilities-Booking Clerk job description

 

 Register patients referred directly for test appointments.

 

 Contact patients by telephone to book appointments, confirming appointment by letter and entering on hospital Clinicom system.  Make follow up test clinic appointments as advised.

 

 Ensure use of case note tracking and retrieval systems.

 

 Collating of and transfer of referrals to database.

 

 Filing of referral with appointment and of pending referrals.

 To deal appropriately with telephone and direct enquiries from all sources regarding test appointments/results.

 Co-ordination of annual repeat and future appointment list.

 

 Point of contact for patients and other department members in cardiology.

 Maintain efficient administrative systems within the office environment to contribute to the smooth running of the service.

 Maintenance of cardiology appointment diary.

 

 To prioritise workload at the direction of the Team Leader.

Knowledge, Skills and Abilities-Booking Clerk job description

 

Knowledge:

E.g. Requirement of technical expertise or knowledge specific to the role

Experience:

Previous experience relevant to the post

 E.g. experience necessary to effectively perform role

 

 

 

At least one year’s experience of working within an office/hospital environment.

 

Face to face contact with patients.

 

Skills and Ability:

Additional expertise acquired through practice or training which is a requirement of the post.

E.g. Team Leadership, motivational or organisational skills

Computer skills.

Able to demonstrate accurate typing and data entry.

Use of Clinicom/PAS.

 

Personal Qualities:

Special aptitudes relating to the demands of the post

E.g. Team – player, flexible  

 

Self motivated

Ability to organise own time and work whilst also meeting priorities of the clinic.

Excellent interpersonal skills and ability to be a team member.

Mature, flexible approach.

Keen interest in the service.

Booking Clerk job description

 

 Produce data to assist with monitoring test waiting times.

 

 All patients to be booked prior to outpatient appointment. Post holder will be responsible for escalating any potential breaches via Team Leader.

 

 Advise/ensure Team Leader aware as far in advance as possible about annual leave, cover requirements for the clinic.

 

 Responsible for liasing with colleagues when required to do so, particularly in respect of meeting targets.  

 

 Instigate communication to clinical staff about any gaps in service provision in a timely fashion.