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As a senior member of the Programme Team, the post holder is responsible for leading the business change resulting from the system replacement in a multi-professional, multi-location environment.
EDUCATION, QUALIFICATIONS & TRAINING
Graduate/Degree level education or equivalent
Experience of management of a multi-disciplinary team including direct & indirect line management of temporary staff and external suppliers
Experience of working across multi professional and organisational boundaries
Experience of using formal Project Management methods (PRINCE2)
Experience of facilitating Business Change
Free job description Business Change Lead
Contribute to the development and implement communication procedures and protocols to ensure effective communication of project information.
Contribute to the development and maintain a library of project material to ensure a standard approach to communication of information.
Actively promote the Programme, raise awareness and win hearts and minds of staff across the organisation in the use of electronic systems . A high level of interpersonal and communications skills are required to overcome resistance to process and cultural change.
The post holder should be able to utilise effective written, verbal and technological presentation strategies in communicating with multivariate groups, including representatives at senior management and Board level. The ability to address large groups and convey technical data to non-technical participants is essential.
Foster relationships with external suppliers and organisational bodies, engaging and participating with groups within the programme of work.
Business process re-engineering:
In relation to system change, analyse and review processes, extract requirements and identify appropriate and realistic solutions that meet business requirements within the project scope. This will involve the analysis of complex data to aid in service redesign and delivery.
Provide multiple solutions to complex problems relating to workflow, and present change options to high level stakeholders, influencing change through negotiation.
Redesign and draw new process maps working closely with the local configuration workstream to ensure that the new processes are supported appropriately and current processes are fully understood as the building blocks of change.
Develop process-based test scenarios for deployment testing in collaboration with the Programme Test Lead.
Working with the Training workstream, align the business processes with the delivery of system training.
A key deliverable will be to ensure that all processes and workflows result in the required outcome in statutory reporting and business reporting, through close collaboration with the Programme reporting Lead.
Support other workstreams as appropriate and provide advice where there is impact on business change.
Identify and facilitate development or modification of local policies and procedures as a result of new processes. This should be congruent with prevailing national guidance and standards.
Application of knowledge relating to the Data Protection Act,
Work closely with managers to identify and realise realistic and achievable benefits through business process redesign.
Apply broad knowledge and experience of clinical and business processes to the process redesign work at a local level as required.
Support staff during the implementation and post-implementation phases of the project and have expert knowledge of the solutions that are being delivered.
Provide expert knowledge and advice to the programme team and other vested interests as appropriate.
Ensure the implementation of new technological solutions and processes support safe practice
Liaise between local and regional groups to identify and bring back to the programme development ideas, understanding and promotion of ‘best practice’.
Identify, document and quantify the potential benefits that may be realised as a result of the programme
Working with key stakeholders and programme leads, the post holder will develop a benefits realisation plan aligning business requirements and project outcomes, ensuring maximisation of benefits realisation.
Working with benefits owners the post holder will support the tracking and realisation of the identified benefits.
Project management, management of staff and technical application:
The post holder will apply PRINCE2 methodology to all components and phases of the project.
Utilise advanced IT skills
Identify, document and take ownership for workstream related project risks and issues.
Manage co-ordinating activities and tasks which are required to meet key milestones and targets within the project plan. This will require proven organisational skills and effective prioritisation in responding to project demands.
Give direction, set priorities and objectives, assigning workload to enable delivery of project tasks and milestones.
Conduct staff appraisals as required, and monitor conduct and attendance as per the Trust guidelines.
Ensure appropriate staffing dependent on project requirements, reviewing on a regular basis.
You will work as part of the Programme Team to provide leadership and support to personnel for the preparation, implementation and cutover to new platforms and new systems. This will require close working with the programme team and associated workstreams to provide expertise across the organisation.
Develop an understanding and maintain a register of who the key people and user groups are, and develop a plan to manage and communicate with these stakeholders.
Cultivate strong relationships with all stakeholders, motivating and influencing those that are fully engaged with the project, and facilitating those who are resistant to change.
Contribute to the development of a communication strategy for the project including both internal communication and project communication to all stakeholders.