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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "

 

If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

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Business Support Assistant job description

Job Summary-Business Support Assistant job description

To provide efficient and effective administrative support to Business & Property Services, providing a high level of customer service, and ensuring that administrative processes are conducted in accordance with company policy.

Main responsibilities-Business Support Assistant job description

 1: To provide a high level of customer service, pro-actively maintaining contact with customers, and ensuring that they are satisfied with the service received.

 

2: To undertake word processing, audio and copy typing in an efficient and effective manner, meeting deadlines, producing as required:

contracts and supporting legal documentation

reports and letters

estate related documents and statistics

standard forms

policy and procedure manuals presentations

Business Support Assistant job description

posters and certificates

 

3: To process routine financial transactions including:

Knowledge, Skills and Abilities-Business Support Assistant job description

 

opening and distributing mail, including electronic, actioning as appropriate

 

photocopying, and liasing with the Reprographics Branch in respect of large scale printing requirements

 

issuing and maintaining stationery supplies, monitoring stock levels, and re-ordering as necessary.

 

taking minutes of departmental meetings

 

assisting with maintaining personnel and sickness records, ensuring a high level of confidentiality at all times

 

preparing information packs for distribution Business Support Assistant job description [cont right]

 

 

 6: To update a variety of manual and computerised record keeping systems, including scanning materials, and ensuring that archived and scanned data is easily accessed by the Department.

 

7: To promptly hire cars and vans in accordance with policy, ensuring that customers are compliant with policy, and that all hirers are given all the appropriate documentation relating to their hire.

 

8: To be aware of company policies on human rights, equal opportunities, data protection, and health and safety, and to comply with the legislation and standards of `good practice`.

 

Essential:

 

Educated to GCSE level, including English and Mathematics at Grade C or above, or equivalent qualification, OR to have relevant work experience bringing the post holder to a comparable level. RSA II or equivalent in word processing.

 

Desirable:

 

NVQ in Customer Care

 

Experience Required

 

Essential:

 

Previous work experience in a busy office environment Familiarity with manual and computerised administrative systems.

 

Desirable:

 

Knowledge of public sector. Experience of computerised financial processing.

 

 

Business Support Assistant job description

Free job description Business Support Assistant

 

 

4: To create and maintain office spreadsheets and databases, entering data as required, and assisting with the production of charts, graphs and statistics.

 

Business Support Assistant job description

5: To undertake a range of general office duties including:

 

maintaining the office filing system and retrieving information as required, including liaising with the Central Archive Facility over the storage and retrieval of archived material

 

assisting personnel with office machinery such as photocopiers, binders and shredders and dealing with photocopier suppliers in respect of problems and breakdowns, ensuring that customers are kept aware of the progress of such issues

 

 

raising and processing orders and invoices, monitoring the progress of same through to completion, and investigating discrepancies

 

liaising with suppliers and contractors regarding goods and services, obtaining quotations as necessary

 

processing overtime and expense claims, identifying and discrepancies to the appropriate line manager

 

 

collecting monies from vending machines, including checking contents and monitoring stock levels

 

processing insurance claims on the claim recording system