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Cabin Crew job description
To be friendly and approachable and accommodate the varying needs of our customers while showing pride in the environment and appearance and positively reflecting our exciting Company brand and image. Ultimately your tenacity, hard work and enthusiasm will help to make our customers have the most memorable experience aviation can offer.
As a Cabin Crew member you’ll be involved in everything from the anticipation and understanding of each of our customer's needs to providing the highest standard of comfort and customer care. All this whilst ensuring the safety of our customers, your fellow crew and aircraft.
You will have to pass regulatory exams every year to keep your Wings.
You will need to genuinely engage with our customers, so will need to demonstrate a sincere passion for people, customer service and their importance to the company.
Working as part of a team you’ll play an important part in ensuring a seamless and consistent service. You should be a good communicator at all levels, supporting others in doing the same.
Our Cabin Crew are the ambassadors for the company so an understanding of our business and how you can contribute to its success is important. You’ll need to remain up to date with business performance and initiatives and should provide feedback on issues that impact on the customer experience. Through this you can have a real impact on helping us achieve our Company objectives.
You should be able to demonstrate a strong customer service ethic and a real passion for delivering the exceptional customer service.
You’ll need to take responsibility for identifying, acknowledging and acting to resolve customer queries ensuring a positive outcome where possible.
You will be expected to positively promote our award winning product, services and key business messages so remaining up to date with business performances and initiatives will be important.
You will need to be:
minimum of 18 years old
minimum of 5'2" in height (this will be checked at interview stage)
minimum of 3 GCSE level passes (or equivalent)
Fluent in both spoken and written English
Have the right to live and work in the UK indefinitely and without restriction
In good health – the work can be physically demanding and you will often work through the night so must be in excellent health
A confident swimmer (being able to swim 25 metres + and tread water)
You must be prepared to be away from home on weekends, Bank Holidays and over festive periods. Please bear this in mind as this can often disrupt your social life!