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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

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If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

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"I couldn`t put it down from start to finish...these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it whether interested in HR or not!"

Change Analyst job description

Job Summary-Change Analyst Job description -

 

To act as support to the Change Manager in being a “gatekeeper” of the global IT environment in order to ensure that there is a balance maintained between the business need for prompt change and the necessity of ensuring that stability of existing systems is not compromised. To run and police standardised methods and procedures for management of IT change.

Main responsibilities-Change Analyst Job Description

 Involvement in decisions surrounding the implementation of Service Management tools

 

Ownership of continuous improvement mechanisms for Change & Release Management processes and tools

 

Change Process Monitoring and auditing of implemented changes to ensure the timely review of the outcome of work is undertaken, captured with accuracy and communicated effectively.

 

Ensure that change implementers adhere to the Change and Release Management processes.

 

Carry out audits of proposed or completed Changes to ensure that processes are being followed and that information related to changes is accurate and valid.

 

Communicated outcomes of change management effectively

Knowledge, Skills and Abilities-Change Analyst Job Description -

Preparation & distribution of meeting agenda and minutes to ensure only appropriate items are discussed, and all discussions are accurately documented.

 

Record meeting discussions, decisions and actions accurately for inclusion in meeting minutes

 

Stand in for Change Manager as chairman of Change Advisory Board when required

 

Generally contribute to the successful running of the Change Management function and carry out various Change Management tasks and administration as may be required

 

Proven experience of working within ITIL compliant change management processes / functions

 

ITIL foundation certificate

 

Experienced IT professional with understanding of issues and priorities of other groups / roles within IT

 

 

 

 

 

 

 

 

 

Understanding / awareness of project management

 

Degree level educated or equivalent

 

Ability to stand back from a situation and see what’s important

 

Assertive and persuasive with ability to stand ground where necessary

 

 

Fair, understanding and reasonable

 

Good interpersonal skills and ability to diffuse situations

 

High level of attention to detail

 

“Can do” attitude

 

Good presentation and communication skills (written and verbal)

Free job description Change Analyst

 

 

Undertake and assist with training of users of Change and Release Management processes and other communications in order to ensure that all stake holders have a clear understanding of the processes and how these relate to their roles.

 

 

 

Provide proactive guidance and support to individuals  to help them to navigate Change Management processes efficiently & effectively.

 

Draft and send out communications to ensure that all relevant parties are aware of, and understand the implications of, updates to processes, etc.

 

Identify training needs by analysis of common errors.in order to improve general understanding of Change Management processes.

 

Act as a source of advice and help to other individuals involved in the Change & Release Processes

 

Production of regular metrics and reports to ensure that there is clear visibility of the state of the Change Management function and of the state and quality of Change implementation.