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"I couldn`t put it down from start to finish...these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it whether interested in HR or not!"
The post holder will support the Senior Lawyer (Litigation) in the provision of an effective litigation service and in particular will undertake the day to day management of both the clinical and non-clinical claims and correspondence with matters and panel solicitors.
Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects
Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
KNOWLEDGE, TRAINING AND EXPERIENCE
Legally qualified (Solicitor or Barrister or Legal Executive)
OR Specialist Claims professional with post graduate qualification or significant experience of working in the specialist area with independent caseload (3 years minimum)
Further training or significant experience in case management, risk reporting or similar legal or governance processes
Experience and understanding of evaluating and measuring the performance of legal services.
Experience in communications and stakeholder management
Previous experience in similar role
A good understanding of the health and social care environment and roles and responsibilities within it
Claims Specialist job description
To deal with all correspondence in relation to claims, complaints which could give rise to a claim, requests for health records, co-ordinating internal responses to notifications, and in particular being the main point of contact to ensure the timely and effective management of notified claims
To consider the issue of responsibility ahead of notification, in particular with an understanding of the legacy liabilities
To make effective and accurate use of the Litigation Portal and prepare periodic reports on the progress of claims and exposure for internal reporting and to inform future contribution setting
To assist in the preparation of protocols for file management and a claims management
Key Working Relationships
Required to maintain constructive relationships with a broad range of internal and external stakeholders.
Participate in relevant internal and external subject matter groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams.
Work with members of the team to develop and implement case data collection systems that will provide accurate and timely data
Communicate case information, risks, issues and dependencies, including briefings and reports to Senior Team members and a range of internal and external staff.
Undertake complex and detailed information analysis of case specific reports requiring high levels of concentration
Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
Monitor and tracking cases with regards to risks and progress tracking mechanism and advise on proactive resolution and escalation processes
Contribute to the information management of performance, taking a lead for specific initiatives
Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested
Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information
Provides relevant and timely specialist advice and guidance on case matters and exposures, as well asown handling.
Work with members of the team and key stakeholder to investigate the causes of any variance from agreed parameters for case delegation and contribute to the implementation of solutions
Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team
Responsible for preparation of correspondence and complex papers, as directed by Senior Lawyer (Litigation)
Financial and Physical Resources
Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of case handling by providing sophisticated, high quality information and analysis
Continually strive for delivering team outcomes, value for money and greater efficiency
Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time
Contribute to commissioning of tools for the Team, as required
Provide specialist training, advice and support on own role/responsibilities where necessary
Support training and induction of new staff
Participate in the recruitment process of support staff.
Operate within and provide enhancements to current management information, reporting to enhance decision making processes.
Updating, maintaining, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice
Lead on development, implementation, monitoring and evaluation of new information systems/databases as required
Carry out timely and accurate information analysis and reporting on agreed areas of portfolio
Responsible for the development and maintenance of databases required for regular reports