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"The database of free job descriptions"
"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"
"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."
"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "
"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "
If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.
You will be the frontline of The company, taking inbound enquiry calls from existing customers. It will be your role to make each customer feel special by identifying their needs and providing the best customer experience that The company 's customers have come to expect and maximising revenue at every opportunity. It's these skills that make our people the winning differentiator
To be flexible and adaptable when required in order to assist with sales and service calls from other locations around the company business.
To attend and participate in team meetings and briefings.
Play a full and active role in the Contact Centre customer experience programme, ensuring that you are continually developing and learning.
Business Manager job description
Free job description Customer Service Advisor
Taking inbound calls from customers, ensuring that individual performance targets for revenue, ancillary sales and call quality are met or exceeded.
Maximising productive 'phone time' through achievement of calls per hour targets.
Bring the company products to life and promote the The company experience to all customers in a positive and enthusiastic manner.
To be aware of any product enhancements or changes and to understand any specific promotions or advertising campaigns and their objectives.
Adhering to company policies and procedures when dealing with challenging customer queries and problems.
To behave in a professional and effective manner when dealing with customers to provide a first class service.
Proven customer service experience is essential.
Educated to GCSE level or equivalent
Previous experience working in a target driven environment is an advantage
Excellent communication skills with the ability to question customers confidently
Ability to work accurately, whilst under pressure
Proven ability to build rapport with customers and the ability to manage challenging people scenarios.
An aptitude to learn