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Member of the Debt recovery section dealing with the effective recovery of debts.
Recovery of debt from the issue of summonses through to potential bankruptcy proceedings and Recovery of Sundry Debts.
Issue of debt notices/invoices through to potential Court Action taking action to contact debtors and negotiate payment arrangements often on multiple accounts/invoices.
Taking telephone calls from a wide range of customers which involves dealing with sensitive, contentious and complex issues on a daily basis.
Assist with applications for Liability Orders by attending Court hearings to interview debtors in order to assess repayment of the debt and give appropriate advice.
• Knowledge of debt regulations and legislation.
• Customer Care skills – ability to deal with difficult customers and complex issues.
• Excellent communication skills both verbal and written in order to deal with a wide range of customers.
• Excellent negotiation skills.
• Ability to work to strict deadlines and meet performance targets whilst maintaining accuracy.
• Ability to work under pressure.
• Contribute towards adapting and changing of procedures to meet both council and customers needs.
• Competent in internal and external computer systems and numeracy skills.
• Organisational skills and punctuality.
Debt Collector Job Description
Process sundry debt recovery run ensuring all letters are issued correctly and appropriate dispute codes applied.
Dealing with customers’ bankruptcy and liquidation of companies.
Taking payments over the telephone using the on-line payment system.
Process amendments including write offs, changes to payment arrangements and customer circumstances ensuring monitoring codes are properly set.
Update and maintain manual and computer record systems to include bailiff website.
Operate customer tracing procedures using in house and external systems.
To understand the value and usefulness of performance information and appreciate the need to monitor our progress.
To have a clear focus on the key priorities of this authority and the impact an individual’s work can make on whichever priority(ies) are covered by their service area.
Monitor numerous debt recovery reports and taking appropriate action.
Contribute to establishing and implementing procedures, standards, targets and new initiatives.
Deal with a wide range of correspondence ensuring customers receive proper notice of any court action, adjournments and payment arrangements.
Ensure cash is allocated correctly and deal with tracing missing payments.