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Free job description Dental Receptionist
To be the front of house person representing the Dental Team. Handling all communications to the clinic for the emergency dental service.
Provide patients with directions to the dental clinic when required.
Ensure all patient records are available for the dentist in respect of the patients booked in.
Keep the clinic reception and waiting area clean and tidy. Removing any out of date information relating to the emergency dental service.
Work with and support the EDS Manager.
Use the dental software package provided at your clinic to book appointments and input accurately patient information.
Represent the Dental Team at their clinic in a professional manner at all times.
This is a front of house position that requires someone who can work under pressure.
To participate in an annual performance reviews.
Ensure that all patients’ records both in paper form and electronically are kept up to date, correctly stored and filed for confidentiality purposes. Follow requirements of the Data
Ensure that every patient completes a medical history form.
Advise daytime staff of any relevant issues by using the communications book.
Process all enquires at the clinic from patients, general public, service providers and other medical professionals and referring any queries on as appropriate.
Take all telephone calls to the clinic from members of the public requiring emergency dental care. Ensuring that all are dealt with in professional manner.
When necessary, telephone dentists on the short notice cancellation list
Collect all patient charges and record details accurately on the cash sheet, ensuring that the financial procedures are adhered to at all time.
Ask patient appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advise.
Good school level qualifications.
Can plan, prioritise and manage own workload.
Medical/Dental reception background
Ability to communicate with a wide range of individuals.
Attention to detail
Ability to work under pressure
Able to work under own initiative prioritising own work load.
Good telephone manner
Flexible and reliable
Willingness to work unsocial hours