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Digital Communications Officer job description

Job Summary-Digital Communications Officer job description

Key Working Relationships


o The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.


o Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads.


o Communicate information and issues, including briefings and reports, to job manager, strategic lead/strategic manager as appropriate.


3. Functional Responsibilities


3.1 Project Management


o Undertake information/project analysis as agreed with job lead.


o Contribute to effective information management within the team.


o Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.


o Analyse and report on data and monitor the processing of data and information.


o Provides information to project lead on project and statistical information matters.


3.2 Financial and Physical Resources


o Support and inform the requirement and targeting of resources, monitoring, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis.


o Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time.


3.3 Staff Management


o Provide training, advice and support on own area of responsibility.


o Support training and induction of new and existing staff.







Main responsibilities-Digital Communications Officer job description

Knowledge, Skills and Abilities-Digital Communications Officer job description

Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area


Knowledge of administrative procedures, project management or information analysis


Basic knowledge of project management principles


Previously worked in similar position



Knowledge of methods and bestpractice in e-communications and digital marketing.


IT skills including use of Word, Excel, PowerPoint, Outlook.


Advanced knowledge and experience of Content management systems and web based platforms.


Content editing and writing skills for web or digital platforms


Experience of analytical tools such as Google analytics/Sprout Social




Skills for communication on skills complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills


Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills



Problem solving skills and ability to respond to sudden unexpected demands

Excellent time management skills with the ability to re-prioritise


Planning Skills

Skills for supporting project management


Management Skills

Skills for managing aspects of projects ensuring they meet financial targets.




Free Job description Digital Communications Officer


Responsible for managing client websites and social media activity on a day-to-day basis. The post holder will play a vital role in coordinating digital communications via the wider teams, working closely with the web lead to ensure content is up-to-date, engaging and of the highest quality.

The post holder will be responsible for:


o Managing all external website content on behalf of clients

o Monitoring and shaping clients’ social media output


o Liaising with media and engagement teams to ensure digital content is updated regularly and in a timely manner


o Supporting clients to ensure intranet content remains up-to-date

o Identifying opportunities to develop and improve existing site functionality

o Provide statistics analysis using Google Analytics


o Auditing and improving user experience for both public websites and intranets


o Supporting wider digital development projects


o Identifying commercial development opportunities relating to existing or new products and services.

3.4 Information Management.


o Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.


o Develop and maintain databases required by job.


o Maintain administrative and information resources.


3.5 Research and Development:


o Undertake auditing of existing products.


o Carry out web-based and publications research, ensuring we stay up-to-date with emerging social and digital platforms.


o Actively support and contribute to the development of key performance indicators for the successful assessment of performance.


4. Operational Responsibilities


4.1 Planning and Organisation:


o Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.


o Deliver against agreed objectives, achieving quality outcomes.


o Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.


4.2 Policy and Service Development:


o Propose changes to own project, service, initiative work, informing policy and making recommendations for more effective delivery.










o Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.


o To facilitate flexible working, although this is the postholder’s primary role, s/he may be required to undertake work in another role or team, commensurate with the grade of this post, in order to utilize the postholder’s experience and skills and maximize the efficiency of the organisation.