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They will effectively manage all associated budgets to ensure all projects are delivered within budget and manage project plans, team resources and tasks to ensure projects are delivered on time.
As new digital solutions are introduced, the post holder will be expected to work with the Transformation Programme and operational stakeholders to identify opportunities for improvement to safety, quality and efficiency (financial and productivity). They will use their expertise in change management techniques and information systems, combined with their diplomacy and negotiation skills, to bring about, embed and sustain large scale organisational change. They will also use their advanced interpersonal and presentation skills to convey complex and on occasion, contentious information to staff at all levels.
They will be able to analyse and interpret highly complex information, which with their operational experience, enables them to identify new, safe, efficient ways of working to deliver the benefits of new technology.
Qualifications and knowledge
•Educated to degree level or equivalent
•Master’s degree qualification in healthcare informatics, management or leadership
•Excellent knowledge of national strategic vision and drivers specific to information systems
•Ability to distinguish between projects and business as usual
•Evidence of continued Professional Development
•Well-developed knowledge of change management approaches and techniques
•Significant project management experience with a track record of leading delivery and transformational service improvement
•Experience of service redesign and process re-engineering
•Experience of demand and capacity analysis, modelling and planning
•Experience of implementing information systems
•Experience of overseeing the development of test scripts and training materials based related to the introduction of technology enabled change
•Identifying, monitoring and management of project risks and issues, mitigating actions and reporting
•Ability to produce reports and complete project documentation in line with agreed timelines and expectations
•Can demonstrate significant experience of leadership within services
•Experience of leading, coaching, motivating and managing teams
•Experience of managing service/project budgets
•Experience of managing multiple priorities
Free Job description Digital Solutions Programme Manager
Key Working Relationships
•Heads of corporate departments
•Members of the Transformation Team
•Directorate and Specialty Management Teams
•Finance and HR Business Partners
•A range of external suppliers
•External consultants as appropriate
Main Duties and Responsibilities
Work closely with the Transformation Programme Manager to ensure all programmes of work are co-ordinated and aligned to the digital roadmap
Work in partnership with the Divisions to ensure that sustainable change is embedded into everyday operational business and the required benefits are achieved and reported
Supporting Divisions with optimal use of human and financial resources, complimented by optimal use of digital solutions, by providing information and modelling of new ways of working to deliver service improvements
Responsible for the provision of weekly and/ or monthly papers, reports and presentations to operational and corporate areas/teams
Work with the Division to use quality, financial and performance information to identify additional areas for improvement and transformation
Development of business cases to support the approval and development of new digital solutions
Responsible for the development, project management and implementation of a number of digital solutions, which will vary in value and which make up the Informatics Programme. They will support the successful delivery of this strategic programme of work, ensuring digital solutions are aligned to the overall vision and priorities of the organisation.
Working collaboratively with members of the programme team, Divisions, third party suppliers and external parties, they will identify potential impacts on process change and workforce, identify and mitigate risks and develop local implementation and training plans to ensure changes are safe, embedded and sustained.
Manage approved budgets to ensure projects are delivered within approved funding
To provide expertise and support to the Division to ensure new work flows and digital systems are risk/impact assessed and that changes are managed in a planned and smooth manner
12.Work with the Safety Officer to ensure that all projects within the Health Informatics Programme adhere to best practice guidelines identify risks are managed in line with Risk Management Policy
Ensure that approved changes are supported by robust, effective and timely training in new technology and new ways of working
To assist the Division to understand the impact of their changes on other areas and ensure that all plans are in the best interest of the whole organisation
Design, develop and manage work streams within the Informatics Programme, which will include the management of project resources, either from within the transformation team or as seconded from operational services
Promote cultural change to support and facilitate the evolution to a high performing, collaborative, organisation delivering excellence
To act as the project manager in leading large and complex projects
Work closely with Senior Leaders leading and managing the development of Digital Solution Programme work streams to deliver the Strategic Objectives and Plans, ensuring alignment with the Vision and Values
Work with the Directos to engage organisational leaders in undertaking assessments to identify those areas appropriate for inclusion in digital solution projects and identify appropriate membership for work streams
Work in collaboration with Executives and with corporate, divisional, service, workforce and financial stakeholders to deliver organisational changes which lead to improved quality, increased efficiency and cost-effectiveness
Represent the programme and specific work streams at the relevant programme boards and project groups
Ensure active communication with key members of implementation teams and to persuade and influence stakeholders as required meeting agreed timelines.
Develop project and business plans, with supporting budgets, for the delivery of major digital solution work streams and projects
Initiation of new projects including the development of formal project documentation and formation of Project Boards and teams
Ensure processes for documentation and recording of information within the work streams are robust developing electronic data storage systems for this purpose as far as possible
Development of a Programme Benefits Tracker, regularly reviewing progress against plan and updating executive owners on progress
Identifying and implementing remedial action as required to ensure intended benefits are achieved
Lead and successfully manage expectations on programme deliverables, working alongside key stakeholders
To understand and interpret potential constraints /risks to project objectives
When necessary, use persuasive, diplomatic and motivational skills in negotiations, breaking down barriers of misunderstanding by employing a high level of interpersonal and communication skills, striving for a collaborative and early resolution of any highly contentious matters
Make effective links and assess the impacts and co-dependencies of current and emergent issues which may impact on the programme or on sustainable change being achieved
Work to ensure synergy between all programme work streams, ensuring these are congruent and support delivery of the overall programme objectives
Actively manage stakeholders, respond to and resolve any conflicts between stakeholders as they arise linked to project aims
Manage project team members for day to day matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters
Build constructive and effective relationships with colleagues and staff at all levels effectively utilising relationships and informal networks to achieve delivery of targets
Build and manage constructive and effective relationships with third party suppliers to assure the quality and safety of digital solutions, the delivery of benefits and to meet project timelines
Identify training requirements across the organisation within the scope of the digital projects being implemented and work with suppliers, stakeholders and trust trainers to ensure appropriate and timely delivery of training to relevant staff groups
The post holder will be expected to facilitate skills transfer for service change, business case development and /or programme management on a daily basis
Update documentation on the EPR Shared Drive, ensuring all materials related to the Informatics Programme are stored on the drive
Continuing Professional Development
1.Identify own learning, development and training needs and ensure they are met following review and discussion with the Head of Transformation
2.Promote a positive and professional image through personal presentation and promotional activities
3.Work towards set objectives for the Informatics Programme and to provide a positive contribution towards corporate objectives.
Key Performance Indicators
Work to key performance indicators for the Transformation Team and the Programme for the purpose of quality and performance monitoring against organisational standards.