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Digital Support Officer job description

Job Summary-Digital Support Officer job description

1.To support the trust in website development, including maintenance, updates, hosting agreements and design of the main and sub sites


2.To upload content and files / folders as required and ensure the website is used as the primary communication tool within the organisation for stakeholders.


3.To be a website super-user.


4.To be the primary contact for all intranet based communications, holding primary responsibility for Sharepoint development, including maintenance, updates, hosting agreements and design. To be a Sharepoint superuser


5.To carry out administration training for Sharepoint administrators and website administrators where required.


6.To provide a full in house design service and lead on design in line with branding.


Main responsibilities-Digital Support Officer job description


7.To assist in the development of the brand guidelines and produce effective branding documents


8.To create standardised, innovative presentation formats for executives using packages available aligned with corporate objectives and brand guidelines.


9.To manage the photography library online including updates and appropriate permissions working with the departmental administrative assistant.


10.To assist on administrative tasks for the department where required


11.To assist in all engagement events as required by the team


12.To support all digital requirements of the communications and engagement team including weekly digital newsletters, screensavers and poster design.


13.To be responsible for the timely creative design, input and production of the public notices in order to meet quality and patient experience objectives


14.Be the responsible officer for Twitter and other social marketing sites / opportunities and updates working alongside the press team and Head of Communications, Engagement and Marketing to establish key messages.


15.To produce monthly social marketing and web statistics


16.To act as digital media / marketing advisor where required.


17.Share the role as the first point of contact for callers both in person and by phone to the department including but not limited to : the freephone number, web contacts, visitors and to be responsible for taking messages and providing details of calls to the relevant team member for response.


18.Work flexibly according to the needs of the department which may include  but not limited to, assistance with surveys, event co ordination, marketing and communications materials and photography


19.To research examples of good practice from elsewhere and use them to help ECT to continually improve its approach and achieve recognition as an organisation that truly engages with communities and patients.

To support the Communications and Engagement team in the delivery of the communications and engagement strategy internally and externally, through all digital engagement, marketing and communication methods available.

Knowledge Skills and Experience-Digital Support Officer job description




• Understanding of digital communication technology including websites and social media.


•Knowledge of databases


•Knowledge of typesetting packages / desktop publishing packages / design packages and graphics packages on PC and MAC


•Competent in Microsoft Office Applications including Excel, Word and PowerPoint, Publisher, web applications and email.


•Skilled in design package technology


•Demonstrable skills in CMS Web design packages


•Demonstrable creative skills


•Excellent interpersonal skills


•Excellent organisational skills


•A good command of the English Language


•Ability to prioritise, plan and focus on deadlines


•Excellent attention to detail


•Proven ability to work with people from a range of organisations, levels and backgrounds













•Be a confident and effective team player


•Understanding of publishing / presentation packages




•Experience in web design / digital web packages / online and social media for the marketing and promotion of organisations.


•Experience of working and communicating with a range of people at all levels.


•Experience in CMS


•Knowledge of typesetting packages / desktop publishing packages / design packages and graphics packages on PC and MAC





Digital Support Officer free job description