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If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.


Employee Relations Officer job description provides a free database of real job descriptions for use in writing jd`s, recruitment and job search.

Job Summary

Main responsibilities-Employee Relations Officer job description

Knowledge, Skills and Abilities-Employee Relations Officer job description

Employee Relations Officer job description

Communication and Relationship Skills

Act as a point of contact for HR queries from staff and managers, dealing with issues where able or referring onto colleagues if needed.


To advise managers and staff on the interpretation and application of a range of complex and demanding HR areas such as policies and procedures, this will involve the use of strong persuasive and negotiation skills


Use tact and diplomacy when dealing with sensitive employment terms and condition, pay, sickness or Occupational Health situations.


Able to effectively and clearly respond to a range of emotional responses from


Analytical and Judgement Skills


Ability to analyse problems and work around obstacles. Offering a range of

appropriate solutions.

Ability to analyse Firstcare data and ensure that issues are flagged to the rest of

the team to investigate.

Planning and Organisational Skills


Ability to co-ordinate the job evaluation process for the organisation, dealing

with issues and feeding back outcomes to the managers


Co-ordinating the exit interview process including entering details into SNAP and chasing non-respondents


Responsible for organising disciplinary and grievance hearings ensuring all participates are present and all paperwork is distributed


Responsible for co-ordinating the HR policies review process every 3 years.


Responsible for planning and taking minutes at the JSF


Organises the Health and Wellbeing initiatives.



Responsible for Policy and Service Development Implementation


Adheres to MCH policies and procedures.

Co-ordinates HR policy review process, commenting when appropriate and ensuring policy leads have early notice that their policy needs reviewing.


Fully participates in the team meetings and contributes to service improvement


Responsibilities for Human Resources (HR)


Gives general HR advice on a range of issues including job evaluations, terms

and conditions and HR policies


Responsibilities for Information Resources


- Uses ESR to look up information.

- Uploads HR policies onto the intranet.

- Responsible for ensuring the HR metrics are updated monthly and presented at the

Monthly Operation Meetings.

- Produces up to date and accurate records of Job Evaluation

- Takes minutes of HR meetings, disciplinaries, JSF and grievances when necessary.

- Collates quarterly Equalities data and presents to the ER Manager


Freedom to Act

Deals with general HR queries and seeks clarity when needed or refers to senior team members when necessary.

Works within standard HR operating policies and guidelines

Self motivated with the ability to work autonomously and flexibly to tight

deadlines, managed by the ER Manager


Working towards or willing to undertake Graduate membership of CIPD or an equivalent level of training.  


A Certificate in Personnel Practice or an equivalent diploma level qualification


Ability to communicate advice on HR protocols and procedures to managers in a manner that demonstrates a thorough understanding of HR policy














Advanced keyboard skills including good knowledge of Microsoft Word and Excel


Experience or knowledge of Electronic Staff Records (ESR) or other electronic HR records systems is an advantage.


Experience of working within a Human Resources Department and/or a confidential environment


Able to pay attention to detail and produce accurate work


Excellent communication skills, verbal and written.


Self-starter with the ability to work on a range of tasks, often to tight deadlines.




Certificate in Personnel Practice or equivalent.

Willing or currently working towards the CIPD professional qualification



Experience of working within a Human Resources Department and/or a confidential environment

Experience of giving general HR advice on a range of topics.


Special knowledge /


Excellent communication skills, verbal

and written

Advanced keyboard skills including

good knowledge of Microsoft Word

and Excel

To provide a proactive, efficient and comprehensive Human Resources

service supporting the agreed business objectives  in accordance with Strategy/Policy

•Consult and effectively manage a range of queries from staff and mangers in relation to terms and conditions and HR policies and practice.

•To provide administrative support to the Health and Wellbeing initiatives

•To provide administrative support to the Employee Relations Team

ensuring the team’s metrics and systems are correct and accurate.