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Head of Infrastructure Job Description
To be responsible for the development of network Infrastructure services for ICT Services
To be responsible for network infrastructure policies and procedures and agreed with the Head of ICT
To provide strategic leadership and operational management for infrastructure services, to ensure that ICT services to its clients, are delivered to agreed standards
To actively participate in the ICT Senior Management Team
To lead the development of key performance indicators and performance management reports for network services in partnership with clients, to assess and monitor the quality of the services provided
To manage, develop and train staff within the Infrastructure team, ensuring that they are motivated and equipped to deliver a high quality service to agreed standards
To ensure that the network adheres to relevant standards including those set out by law, by the Informatrion Commissioner and other regulatory and statutory bodies
To identify appropriate national, London and local guidelines, and industry good practice, and ensure that arrangements meet these
To be responsible for budget management for the network infrastructure service
To lead on the development of the network, including procurement, future-proofing and options development and appraisal
To lead the implementation of all ICT security policies ensuring compliance with Information governance, legal, regulatory and mandatory requirements, including those for data protection confidentiality and security.
To plan, design and install new network solutions, co-ordinating project groups, consultants and suppliers so that the solutions meets identified requirements, budgets and timescales.
To maintain a professional approach at all times, and to represent the ICT service to a professional level
To work at a variety of sites as required to deliver the role
To lead on disaster recovery and business continuity plans and procedures
To be a key lead within the ICT on call arrangement
Any other tasks as defined by the Head of ICT.
Education & qualifications
Educated to Degree level or equivalent experience
Evidence of continuous professional development
Experience & Abilities
Significant experience of service management
Significant experience of managing an ICT service
Significant experience of managing a programme of activity, including budgets of over £1m
Significant experience of staff management
Experience of developing effective relationships with a range of clients
Record of achievement in a pressured, change orientated environment
Experience of developing business cases
Experience of NHS information security requirements and translating them into local practice
- Planning & Organising
- Information resources
Patient calm and tactful when dealing with people who are unfamiliar with IT
Must have a "can do" attitude and a thirst for using technology to solve business problems
Self assured, reliable and outgoing and able to influence and persuade non-IT professionals
Personally credible, proactive and creative in the use of ICT
Flexible and adaptable in a rapidly changing organisational environment
The be accountable for the following services:
o Network strategy, policies and procedures
o Desktop and network services and support
o Service desk
o Voice services and support, and
o Procurement and implementation services and support
To provide information and advice to the Head of ICT on network infrastructure risks and issues as appropriate
To assist in the development of a network strategy and associate policies and plans
To be responsible for an integrated data and voice service that supports the changing and developing needs of clients in accordance with local, London and national initiatives and policies.
To ensure the provision and maintenance of operational IT & Voice services, that are secuire, reliable and value for money