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Head of IT Job Description
Manage the information technology staff and network operations, including infrastructure, network management, virus protection, security, server support and enterprise backups.
1. Supervises assigned IT staff, including scheduling; assigning and directing work; orienting new employees; overseeing or conducting training; coaching; completing team responsibility for evaluating and appraising work; addressing complaints and resolving problems; taking disciplinary action; and ensuring quality of work.
2. Evaluates technologies and provides both tactical and strategic direction for network platforms and configurations.
3. Determines hardware, software or system functional specifications by applying systems analysis techniques and procedures, including consulting with users.
4. Designs, develops, documents, analyzes, creates, tests, or modifies computer systems or programs based on and/or related to user, and/or to machine operating system design specifications.
5. Develops systems standards, specifications and approved software, and recommends upgrades where and when appropriate.
6. Develops computer infrastructure in remodel and new building projects.
7. Maintains appropriate licenses and warranties for computer hardware and software.
8. Conducts routine maintenance and upgrades; provides technical support for workstations, including hardware maintenance and operating systems maintenance.
9. Manages and maintains systems security, network management, performance, and computer systems.
10. Implements new programs and provides for the education of personnel on appropriate systems and software.
11. Assures appropriate backups are being conducted and retained for all systems.
12. Plans and manages information technology projects and budget.
13. Coordinates and plans interconnectivity issues with other Offices and Departments.
14. Procures and tracks all Office computer hardware and software purchases.
15. Maintains information technology Disaster Recovery and Business Continuity plans.
16. Maintains and upgrades professional knowledge, skills and development by attending seminars and training programs and reading trade and professional journals and publications.
17. Ensures that individuals and team meet goals and provide highest level of service.
18. Performs other duties of a similar or related level and manages or assists with special projects as necessary or assigned.
1. Relevant computer hardware and software applications, including switches, hubs, wireless communication, VPN clients, TCP/IP, network operating systems management utility programs, Active Directory.
2. VoIP systems.
3. Virtualized server farm technology.
4. Industry IT requirements.
5. New technology capabilities.
6. Project management principles and processes.
7. Administrative principles and practices, including goal setting and program budget development and implementation.
8. Management and supervisory principles and methods.
9. Modern office processes and procedures.
10. Math skills.
1. Supervise and develop employees: plan, direct, coach, counsel, mentor, delegate, discipline, train, and evaluate.
2. Speak, read and write the English language.
3. Communicate effectively verbally and in writing; conceptualize and articulate complex concepts to a wide variety of audiences.
4. Train others in software applications.
5. Work under tight schedules and deadlines.
6. Analyze a variety of problems, make recommendations for their solution and prepare working procedures.
7. Interpret a variety of verbal and written instructions with abstract and/or concrete variables.
8. Read, analyze and interpret professional periodicals and journals, procedures and government regulations.
9. Deal with problems involving several variables in a variety of situations; define problems, collect data, establish facts and draw valid conclusions; interpret a variety of technical instructions with abstract and/or concrete variables.
10. Organize work, set priorities, meet critical deadlines and follow up on assignments with a minimum of direction.
11. Develop and implement strategic vision.
12. Plan and manage a budget.
13. Establish and maintain effective working relationships with employees, team leads, supervisors, other Departments/Offices, and other agencies.
14. Understand, practice and enforce safety procedures and precautions.
15. Maintain a high level of professionalism and confidentiality.