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Free Job Descriptions

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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "

 

If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web

HR Case Manager Job Description

HR Case Manager Job Description

The role holder may act as either a HR Case Manager or an Investigation Lead on a number of cases at any one time, many of which may be considered ‘complex’. Advising and coaching managers on a range of people policies and complex formal cases, balancing the requirements of the individual, the business and employment legislation.

Main responsibilities-HR Case Manager Job Description

Knowledge, Skills and Abilities-HR Case Manager Job Description

Manage the case cycle - from initial discussions on the issues with the complainant; seeking informal resolutions wherever possible

 

Carry out investigations, to defined scope and in line with policies, collecting and testing evidence where necessary and completing within agreed timescales.

 

Write comprehensive investigation reports, ascertaining whether there is a case to answer (in Bullying and Harassment cases), presenting reports to the Hearing Manager (and External Expert or HR Case Manager) so that they can make their decision on the outcome.

 

Support and advise Hearing Manager (and External Expert or HR Case Manager) on the scope of the investigation (to include witnesses to interview; area of investigation to be explored; evidence to be gathered (meetings/documents etc); period of time for investigation; how the process will be handled

 

Coordinate the case management process ensuring that the relevant hearing manager is identified, relevant people are met, and briefing participant (s) on their roles

 

Record and monitor cases & trends and ensure appropriate proactive action

 

Escalate any concerns in relation to advice not being acted upon

appropriately.

 

Attend update meetings, briefings, seminars and ad-hoc working groups as appropriate, to ensure knowledge is up to date

 

Organise shared learning events to ensure best practice.

 

Provide a range of solutions and accurate advice to resolve complex cases

 

KNOWLEDGE, TRAINING AND EXPERIENCE

Advanced IT skills

 

RSA III/NVQ 3 or equivalent.

 

Trained and experienced at intermediate level in a range of software packages

 

Good standard of English & Numerate

 

ECDL qualification

 

Advanced secretarial skills such as audio and voice recognition software

 

At least 2/3 years experience in a secretarial environment

 

AREAS OF EXPERIENCE AND KNOWLEDGE:

 

The ability to organise and prioritise own workload within any specified guidelines where guidance

is not readily available, but at set intervals

 

Proficient in diary management co-ordinating appointments to ensure best use of Managers’ time

 

Experience of transcribing formal minutes of meetings.

 

Independent/lone working and team working skills

 

Experience of adapting to change and managing work in a changing environment

 

Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

 

 

 

 

 

Free job description HR Case Manager

HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web

Advise and coach managers on a range of people policies and complex formal cases, balancing business need alongside employment legislation

 

Advise on and support on Bullying & Harassment; sensitive & complex cases; and be the escalation

point for the Manager Advice & Guidance service.

 

Develop best practice and innovative approaches to conflict resolution - resolving matters of conflict at

the earliest opportunity and engage an independent mediation role where appropriate

 

Ensure effective case management in accordance with  policy and process and ensure Hearing Managers (and External Experts as appropriate) are fully briefed on process and best practice

Qualifications:

 

Essential – MCIPD, or equivalent educational achievement (Level 7) plus experience

 

 

Desirable – relevant employment law educational achievement plus experience

 

Knowledge, Skills and Competencies:

 

Excellent working knowledge of the Bullying and Harassment, Grievance, Disciplinary and Appeals

policies and ability to interpret these policies ‘in the moment’

 

Excellent interpersonal and customer care skills - able to build a rapport with people going through

difficult situations at work.

 

Excellent problem solving abilities

 

Can work to tight deadlines, juggling multiple priorities and managing time effectively

 

Present and communicate information in a succinct and engaging way across all levels of the

organisation

 

Ability to maintain neutrality and impartiality whilst immersing self in the detail

 

Ability to interpret information, assess fact and make findings based on different versions of events.

 

Ability to quickly make judgements on relevance of information gathered throughout course of investigation

 

Excellent practical knowledge and skills in using a range of packages, including Word, Excel and PowerPoint

 

Excellent report writing and interview skills.

 

Proactively shares learning and best practice from cases with relevant stakeholders.

 

 

 

 

 

 

 

 

 

Experience:

 

Significant experience of working in a generalist HR role or HR/ER Case Management with an excellent track record for building strong professional relationships and credibility across all levels of the organisation

 

Experience of advising, supporting and resolving a range of challenging and complex employee relations cases

 

Experience of working with trade unions

 

Experience of applying employment legislation and best practice to operational work.