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Free Job Descriptions

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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "

 

If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

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"I couldn`t put it down from start to finish...these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it whether interested in HR or not!"

Job Description HR Services Adviser

Job Summary-HR Services Adviser

To contribute to the delivery of a seamless and effective HR operational service, through the

provision of high quality administrative services. The HR Services Adviser is the first point of

contact for enquiries and therefore is an important role acting as an ambassador for the department and gateway for the service, responsible for ensuring a high level of customer satisfaction.

Main responsibilities-Job Description HR Services Adviser

Knowledge, Skills and Abilities-Job Description HR Services Adviser

3. Triaging enquiries using judgement, experience and agreed protocols to determine when to refer on to specialist HR business teams as appropriate.

 

4. Interrogating HR IT systems where necessary to enable updates to be given to managers and staff as necessary, e.g: Electronic Staff Record (ESR), Oracle Learning Management (OLM),  WIRED,

and others.

 

5. Advising staff and managers on accessing and interpreting the HR workforce information reports and systems

 

6. Advising staff on and / or resetting passwords for HR and e-learning systems where appropriate.

 

7. Establishing and maintaining strong “win-win” relationships with managers, staff and colleagues to enable the delivery of key goals.

 

 

Education/Qualifications

 

Essential

 

• NVQ level 4 or equivalent level of skills/knowledge is required

 

• Evidence of Continuous Professional Development

 

• IT qualifications such as ECDL or equivalent level of computer

literacy using all Microsoft office packages

 

Desirable

• Certificate in Human Resources Practice

 

Experience

 

Essential

 

• Working in a front facing customer services environment

 

• At least 1 year’s practical knowledge of HR systems

 

Desirable

• Experience of using one or more HR systems

 

• Working knowledge of ESR (Employee staff record database system)

 

Skills/Abilities/Knowledge

 

Essential

 

• Able to identify root cause of issue by appropriate questioning and

analysis

 

• Able to interpret guidelines/policies and procedures and

communicate advice in a clear pragmatic and concise manner

 

• Have a genuine interest working with and helping customers

 

• Demonstrate excellent communication skills and interpersonal

skills

 

• Ability to provide clear instruction, convey confidence and

patience with managers and staff and use questioning to check

understanding

 

• Ability to liaise with people at all levels of the organization

 

• Good telephone manner

 

• Excellent customer service skills

 

• Ability to deal with people in challenging situations

• Be well presented, polite, tactful and friendly

• Be numerate, lively and quick-thinking

• Be patient and calm

• Be able to handle complaints and difficult situations

• Understand computer systems

• Be able to interrogate and produce reports, update knowledge

base

 

• Demonstrates understanding of equality of opportunity and

diversity

 

• Ability to deal with sensitive and confidential matters appropriately

 

• Demonstrates an appreciation of and concern for quality, setting

high personal standards

 

• Demonstrates an ability to work well within a team and be a

positive team player

 

• Demonstrates respect for all colleagues at all times and

appreciation for their contribution

 

• Demonstrates commitment to the HR Services Team and HROD

Directorate, and an awareness of its direct contribution to the

organisation’s objectives

 

Desirable

• Knowledge of HR systems, policies and procedures

 

 

 

 

 

Customer contact

 

1. Providing the first point of contact for the service. To deal with all calls and general enquiries from staff and visitors in a courteous, confidential and sensitive manner with tact and diplomacy.

 

2. Providing first level advice on HR systems, policies and procedures, terms and conditions of employment and signposting to policies and procedures, managers’ IT portals

Free Job Description HR Services Adviser

The HR Services Adviser will be responsible for logging

enquiries and resolving them as quickly as possible. They will do this by triaging and

answering/resolving enquiries or signposting to relevant sources of information, e.g.: policies

and procedures or specialist and HR business teams.

 

The post holder will be expected to understand issues concerning equality and diversity, how

this impacts in their role and across the organisation;

CRM / Enquiry logging system

 

8. Accurately logging all enquiries and updates onto the incident logging system in a timely

manner.

 

9. Monitoring progress on enquiries and chasing as necessary. To ensure Service Level

Agreements (SLAs) and Key Performance Indicators (KPIs) are met, escalating where

necessary and deemed to be a risk to the HR Shared Services Manager.

 

10. Liaising with HR colleagues to ensure prompt action is taken to respond to enquiries.

 

11. Ensuring all enquiries are appropriately closed or escalating to the HR Shared Services

Manager where this is not possible.

 

12. Interrogating CRM to produce activity and dashboard data that can be used for

performance monitoring.

 

Information management

 

13. Developing and maintaining knowledge of whole range of HR services, policies and

procedures to ensure accurate and up-to-date advice is provided, within levels of

competence.

 

14. Keeping the HR intranet site pages updated and suggesting redesign where

appropriate.

 

 

 

 

 

 

 

 

 

 

 

15. As a result of activity data, own experience and customer feedback be proactive in

suggesting amendments to guidelines and protocols on CRM and HR intranet site,

and HR policies and procedures, for consideration and agreement by the HR Shared

Services Manager.

 

16. Updating HR systems in an accurate and timely manner, referring on to the relevant

team as necessary to ensure information is recorded appropriately.

 

17. Maintaining written and electronic records accurately and in a timely manner, in line with

employment legislation, Data Protection guidance and HR best practice.

 

 

HR Services development / team member

 

1. To be familiar with and support the implementation of HR strategies and associated plans, policies and procedures.

 

2. To work in conjunction with colleagues and as directed by HR Shared Services Manager

to ensure adequate cover within and across the team during periods of annual leave,

sickness and fluctuations in workload. During these periods taking appropriate action to

ensure that work is dealt with in accordance with specified timeframes, using initiative to

ensure that all urgent and high priority matters are dealt with.

 

3. To contribute to the development and maintenance of effective office systems and

procedures to ensure the efficiency of the HR Services Team.

 

4. To participate in HROD Directorate and projects and service developments as

required and relevant to the post.

 

Other duties

 

1. Plan and organise own work assessing priorities on a day to day basis and planning

ahead to meet ongoing schedule of strict deadlines.

 

 

 

 

 

 

 

 

 

 

 

2. Maintain high standards of confidentiality at all times in line with Departmental protocols

for the transfer of data by e mail, post and fax and verbal communications.

 

3. Identifies and takes personal responsibility for maintaining and developing (professional)

knowledge and expertise, agreeing and working towards the achievement of a Personal

Development Plan.

 

4. All staff in the HR directorate are expected to continually strive for service

improvement to support business objectives.

 

5. Actively seeks cost reduction opportunities in all areas.

 

6. Any other duties may be required from time to time, which are consistent with the grade

and nature of the post.