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HR Services Director Job Description

HR Services Director Job Description

The Service Centre Director will be required to establish the Service Centre. Once up and running the role is accountable for the delivery of HR service, measured and monitored to ensure all agreed SLA’s and KPI’s are met. The role leads and develops teams to deliver exceptional service putting customers at the forefront of any “transaction”. The role is part of the Senior leadership team and is pivotal in ensuring HR delivers efficiently and effectively and is accessible to all.

Main responsibilities-HR Services Director Job Description

Knowledge, Skills and Abilities-HR Services Director Job Description

Review and continually improve HR processes , controls and procedures with robust compliance and governance in place


Lead the performance or the Service team to deliver exceptional service. Ensure the people are developed, motivated and available to deliver all services


Ensure regular service reviews with customer re performance and feedback


Work closely with all HR to ensure collectively an excellent HR service is delivered


Responsible for HR supplier management


Produce regular ,accurate and meaningful MI and reporting.


Work closely with HR systems team to ensure maximum use of technology to enable service delivery. To lead technology change requirements to ensure service is automated wherever possible and it is simple for the user navigate.


Play a lead role in embedding the new HR Operating Model and ensuring success Visible role model in terms of our values, behaviours and required leadership


Managing the performance and delivery of the outsourced service suppliers in conjunction with team leads, procurement and contract management


Ensure integration across HR to deliver a high quality , valued HR service that helps to develop management capability and the desired organisational culture in line with our strategy


Work in partnership with the HR Leadership Team to identify emerging themes and business critical issues that can be addressed by the Service centre teams.



Ensure successful delivery of cyclical people activity and work closely with Operational HR and specialist HR teams to ensure executed well.


Ensure that expertise and thinking is disseminated across the HR function in order to develop HR capability and ultimately enhance the service offer to the business


Drive innovation to ensure the continuous improvement and development of fit for purpose tools for the business and HR to use


Lead on the response to external press and people risk on behalf of the company (as appropriate)











Lead on behalf of HR across pan forums (as appropriate)



Advanced IT skills


RSA III/NVQ 3 or equivalent.


Trained and experienced at intermediate level in a range of software packages


Good standard of English & Numerate


ECDL qualification


Advanced secretarial skills such as audio and voice recognition software


At least 2/3 years experience in a secretarial environment




The ability to organise and prioritise own workload within any specified guidelines where guidance

is not readily available, but at set intervals


Proficient in diary management co-ordinating appointments to ensure best use of Managers’ time


Experience of transcribing formal minutes of meetings.


Independent/lone working and team working skills


Experience of adapting to change and managing work in a changing environment


Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work






Free job description HR Services Director


Person Specification:


Senior/Director level experience of leading HR Service teams in a large, complex organisation


Experience of HR Service delivery , HR systems (SAP HR), and working to SLA’s/KPI’s


Experience of setting up, leading and developing large high performing teams from scratch.


Understanding of current best practice and its practical application to the employee lifecycle


Track record of delivering strategic initiatives that enhance business performance


Proven experience in managing the client relationships at a strategic level


Proven experience of managing budgets successfully











Demonstrates resilience in a complex, challenging environment


Able to build strong, trusted relationships across the function, the company and externally


Exceptional communicator; an ability to influence and persuade at Executive Level


Confident using data and insight to create leading edge, innovative tools/solutions


Fellow CIPD qualified or equivalent experience at Director Level


Is a leader of People, representing the function internally and externally


Lead expert within the company on HR Service delivery through HR technologies.


Develop a strategy and plan for HR Services to ensure  policies, procedures, processes and technologies are fit for purpose.


Proactively lead and continually improve the service delivery across with the aim of delighting customers with the services offered


Deliver consistently to an agreed service level agreement and Key Performance indicators