Free Job Descriptions

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HR Shared Service Centre Administrator job description

This is a business support role which is part of a team providing transactional and administrative services to the company. They will part of a shared service entity that will provide overall People support to the workforce.

Main responsibilities-HR Shared Service Centre Administrator job description

Knowledge, Skills and Abilities-HR Shared Service Centre Administrator job description

1) To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs

2) Able to use People systems, entering data into relevant systems and ensuring data quality

3) To ensure that administrative processes are undertaken in line with policy e.g. right to work

4) To provide accurate and timely transactional responses and communication with the workforce, responding to queries and requests as appropriate

5) To accurately maintain People-related data and personnel files, ensuring confidentiality

6) To provide answers confidently based on data and understanding of policy and process

7) To open any relevant (physical) correspondence and scan/record relevant materials

8) To prepare and send any (physical) correspondence required to complete processes in an accurate and

timely fashion

9) To work collaboratively with colleagues to deliver good service

10) To produce MI reports and data from relevant systems in order to answer queries

KNOWLEDGE, TRAINING AND EXPERIENCE

Advanced IT skills

RSA III/NVQ 3 or equivalent.

Trained and experienced at intermediate level in a range of software packages

Good standard of English & Numerate

ECDL qualification

Advanced secretarial skills such as audio and voice recognition software

At least 2/3 years experience in a secretarial environment

AREAS OF EXPERIENCE AND KNOWLEDGE:

The ability to organise and prioritise own workload within any specified guidelines where guidance

is not readily available, but at set intervals

Proficient in diary management co-ordinating appointments to ensure best use of Managers’ time

Experience of transcribing formal minutes of meetings.

Independent/lone working and team working skills

Experience of adapting to change and managing work in a changing environment

Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

Free job description HR Shared Service Centre Administrator

Experience:

Basic computing and telephony skills are essential

Prior experience of working with People systems (such as SAP) is desirable

Prior experience of working in a shared service centre environment is desirable

Knowledge, Skills & Competencies:

Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent

Proven and effective administrative skills

Uses standard procedures and common sense to solve problems

Understands how to handle, resolve and escalate enquiries; passes on information promptly

Understands how to work effectively in a team to deliver

The role exists to deliver transactional services and processing activity to the workforce

The role provides information, manages data and executes process delivery

The role provides administrative service to all employees, following clearly defined process, in line with

pre-defined SLAs