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"The database of free job descriptions"
"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"
"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."
"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "
"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "
If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.
Management and delivery of service to the business. Responsible for managing, leading and delivering their area of specialism; bringing evidence-based practice into the organisation and addressing the people challenges
for their area of expertise
To ensure collaboration across Specialist Teams / Service Centre to deliver services and promote a culture of continuous improvement
To act as a point of escalation for complex queries and requests received by the team, ensuring they are either resolved or managed appropriately
To raise and review repeated problems or issues and set plans and resources to resolve them; or set out proposals and options to improve
To support projects being delivered ensuring any team resources are correctly managed
To work collaboratively to improve the customer experience through the analysis of case load, identifying trends and undertaking improvement action
To provide intelligent reporting to support and maximise business performance
To work with leaders across HR to deliver and improve SLAs and thereby demonstrating added value to the business
To foster a culture of service excellence, role-modelling this and coaching team to deliver customer care
KNOWLEDGE, TRAINING AND EXPERIENCE
Advanced IT skills
RSA III/NVQ 3 or equivalent.
Trained and experienced at intermediate level in a range of software packages
Good standard of English & Numerate
Advanced secretarial skills such as audio and voice recognition software
At least 2/3 years experience in a secretarial environment
AREAS OF EXPERIENCE AND KNOWLEDGE:
The ability to organise and prioritise own workload within any specified guidelines where guidance
is not readily available, but at set intervals
Proficient in diary management co-ordinating appointments to ensure best use of Managers’ time
Experience of transcribing formal minutes of meetings.
Independent/lone working and team working skills
Experience of adapting to change and managing work in a changing environment
Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Free job description Human Resources Specialist
Where relevant, to line manage team resources, allocate work and monitor workflow across the team
To ensure self and team resources are following clearly defined processes, and are delivering answers to queries and services in line with defined SLAs
Demonstrable experience of delivering HR process,
initiatives and services is essential / may demonstrate
proficiency in an area of HR specialism e.g. reward or
Basic computing and telephony skills
Prior experience of working with People systems (such as
SAP) is essential for Service Centre roles
Proven ability to successfully deliver practical results
against time and performance indicators
Strong interpersonal skills and a proven ability to develop, maintain and enhance relationships with a variety of contacts; strong influencing and persuading
In the Service Centre, responsible for leading, managing and building a high-performing team
The role manages / leads team performance, ensures accountabilities are clear andimplements performance improvement initiatives
The role ensures that sufficient resources and skills are available to deliver good service for
their area of accountability
Strong analytical skills and the ability to resolve logistically complex problems
Compares and contrasts situations and information, identifying patterns and trends which inform subsequent decisions
Builds a sense of team spirit, encouraging shared ownership of objectives and deliverables
Leads delivery at a team level by prioritising and setting clear milestones and measures
Encourages others to act in line with organisational standards and frameworks
Use of process improvement tools and their application
Demonstrable ability to support and lead and execute large scale projects that cut across organisation(s)
For MI / Reporting roles:
Must have extensive experience of delivering complex reporting
Must have strong knowledge and working experience of reporting and project managing SAP and/or Success
Factors systems; knowledge of similar systems desirable
Must have good knowledge of project management principles, and experience of working with at least one
Must be highly confident in manipulating large data sets, and strong data analytical skills