Free Job Descriptions

Browse by first letter of the job description

twitter facebook

Please help us to keep this site free by liking us on Facebook.  Click on the Facebook logo and click `like`-thanks

Free Job Descriptions

"The database of free job descriptions"

A

E

I

M

Q

U

Y

B

F

J

N

R

V

Z

C

G

K

O

S

W

D

H 

L

P

T

X

"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "

 

If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web

"I couldn`t put it down from start to finish...these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it whether interested in HR or not!"

ICT Analyst Job Description

free-job-descriptions.com provides a free database of job descriptions.  Whether you are writing a job description, need to better understand a job, or are thinking abut your career, free-job-descriptions.com is for you

Job Summary

Working on the busy ICT Service Desk you will be part of a dedicated team that handles approximately 3,500 calls

per month.

 

You will resolve faults at point of contact, provide assistance and offer advice on a wide variety of

computer systems and applications whilst providing a high degree of customer focus.

Main responsibilities- ICT Analyst Job Description

 

Providing an ICT single point of contact for customers

 

Detecting, recording, classifying, prioritising all ICT incidents and tasks

 

Investigating and diagnosing incidents by providing telephone assistance to restore normal service on all systems

 

Resolving customer queries / incidents or assign to the correct specialised team within ICT

 

Monitor and track incidents, escalating where necessary

 

Liaising with third party suppliers to resolve faults on tailored or National systems

 

Install and configure desktop software

Knowledge Skills and Abilities-ICT Analyst Job Description

Essential

 

5 GCSEs Grade C or equivalent including English and Mathematics and a computing related subject or comparable practical experience

 

Experience of working in a customer services environment

 

Working knowledge of Microsoft Office

 

Good computer skills ( RSA 2 typing/word processing or equivalent experience )

 

Desirable

 

 

Experience of working in a call centre or Information technology department

 

ICT Analyst Job Description

 

Interview criteria (in addition to the above):

 

Respect for Race and Diversity

 

Effective Communication

 

Problem Solving

 

 

 

 

 

 

 

 

 

 

 

Community and Customer Focus

 

Team working

 

The above criteria are subject to reason

ICT Analyst Job Description

Creating/ deleting and administering staff accounts in accordance with the security policy

 

Contribute to creating Service Desk process maps and assist in keeping documentation up to date

 

Other Service Desk activities, as directed, to continuously improve service and strive for best practice

 

Provide flexible working hours and on call as required

 

Provide customer-focused service managing customer expectations by keeping customers informed of progress