Free Job Descriptions

Browse by first letter of the job description

twitter facebook

Please help us to keep this site free by liking us on Facebook.  Click on the Facebook logo and click `like`-thanks

Free Job Descriptions

"The database of free job descriptions"

A

E

I

M

Q

U

Y

B

F

J

N

R

V

Z

C

G

K

O

S

W

D

H 

L

P

T

X

"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "

 

If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web HUMAN-RESOURCES-OR-WAS-IT-HUMAN-REMAINS-COVER-web

"I couldn`t put it down from start to finish...these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it whether interested in HR or not!"

ICT Senior Analyst

free-job-descriptions.com provides a free database of real job descriptions for use in writing jd`s, recruitment and job search.

Job Summary

Working in a busy ICT Department, you will be part of a dedicated team that handles approximately 900 calls per week of a varied, technical nature.    You will provide supervisor support to the ICT Service Desk and work as a senior analyst to operate and monitor the resolution of calls to ensure that IT objectives and service levels are met by resolving faults at the first point of contact, providing assistance and advice to on numerous systems and applications whilst providing a high degree of customer care.

Main responsibilities- ICT Senior Analyst

Knowledge Skills and Abilities-ICT Senior Analyst

Essential

 

5 GCSEs Grade C or equivalent including English and Mathematics and a computer

related subject or comparable practical experience

 

Experience in an ICT environment

 

Previous experience of supervising, developing and motivating staff

 

Working knowledge of Microsoft Office and good typing skills, RSA level 2 or equivalent

 

Experience of working on a technical Service Desk

 

 

 

 

 

 

 

 

Desirable

 

Personal Responsibility

 

Community and Customer Focus

 

Effective Communication

 

Problem Solving

 

Regular customer satisfaction surveys, managing customer complaints and managing daily activities of the team will form the core of this role.

   

Supervise a team of Analysts to ensure service level agreements and quality standards are met

 

Assisting with development of best practice for the Service Desk and ensuring that procedures are kept up to date

 

Identifying and advising line management of potential performance failures before they become critical

 

Providing regular and ad hoc performance statistics to line management

 

Schedule staff shift patterns

 

Process complaints

 

 

Creating and updating Service Desk process maps and documentation to ensure daily working procedures are up to date

 

Ensure steps are taken to deliver a customer focused service

 

Provide flexible working hours and on call as required

Provide training and support to enhance the efficiency of the team

 

Assist with researching, preparing and managing projects as required

 

Providing an ICT single point of contact for customers

 

Ownership and tracking of all incidents logged on the service management system throughout their lifecycle.

 

Detecting, recording, classifying, prioritising all ICT incidents and tasks

 

 

 

Investigating and diagnosing incidents by providing telephone assistance to restore normal service on all systems

 

Resolving customer queries / incidents or assign to the correct specialised team within ICT

 

Monitor and track incidents, escalating where necessary to the Service Desk Manager

 

Provide customer-focused service managing customer expectations by keeping customers informed of progress