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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

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IT Analyst job description

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Job Summary

Main responsibilities- IT Analyst job description

Knowledge, Skills and Abilities-IT Analyst job description

IT Analyst job description

To manage and resolve IT faults logged with the IT Service Desk

Must have:

 

• 1-2 years experience in an IT environment providing technical support.

 

• Knowledge of windows operating system.

 

• Knowledge of Active Directory.

 

• Knowledge of E-mail Systems – Domino or Exchange.

 

• Knowledge of the MS Office desktop applications.

 

• Understanding of computer networks and protocols.

• Knowledge of server systems and services.

 

• Change - Being able to respond positively to Company change programmes and to any necessary changes within own job.

 

• Communication - Ability to deal easily and effectively with a wide range of people.  Willingly share knowledge and feedback with other team members.

 

• Continuous Improvement - Continuously strive to improve the performance of self and others, and use innovative methods to achieve this.

 

• Customer Focus - Understand and meet the needs of customers – internal and external - as appropriate.

 

• Personal Effectiveness - Have the capacity to change and improve and display high levels of personal credibility and integrity.  The ability and determination to build and maintain excellent working relationships based on a demonstrated respect for others and a willingness to work co-operatively.

 

• Good verbal communication and interpersonal skills.

 

• Ability to deal with a fast-paced high-pressure environment.

 

 

 

 

 

 

 

 

 

Nice to have:

 

• Further education qualification (e.g. HNC, HND, BSc).

 

• IT industry recognised qualification (e.g. MCP, MCSE).

 

• Knowledge of rapid deployment tools – SMS, Ghost.

 

• Resolve service desk requests.

 

• Update the IT management databases.

 

• Perform some department admin duties.

• Respond to system failures.

 

• Manage the priority of service desk requests.

 

• Procure IT services, hardware and software as required.

 

• Create and maintain procedures for new and existing processes.

 

• Identify training for themselves and others.

 

• Train and assist their peers with new technologies, applications and processes.

 

• Take part in an on call service.

 

• During IT Admin Assistance absence – Monitor the service desk for new cases during office hours and assist with answering service desk phone.