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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

"Entertaining reading and one that anyone in the field of HR will be vale to instantly relate too! "

 

If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

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IT Application Support Analyst Job Description

Job Summary

Main responsibilities-IT Application Support Analyst Job Description

Knowledge, Skills and Abilities-IT Application Support Analyst Job Description

IT Application Support Analyst Job Description

Responsible for providing first and second tier support and back office activities of all clinical and some non-clinical systems used with the COMPANY.

 

• Provide first and second tier support for all applications.

 

• Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded.

 

• Minimise service disruption and the facilitation of service restoration within agreed SLA’s.

 

• Take ownership of the Incident Management process and act as the final point of technical escalation on clinical application issues, diagnosing root cause through a structured process of investigation.

 

• To manage the life cycle of problems from problem identification, through root cause analysis, to the completion of associated remediation tasks of problems resulting from incidents in the production.

Qualifications & Training:

Degree level, or equivalent preferably in an IT subject

IT related qualification such as: MCSE, CNE, CCNA

Management qualification, e.g. DMS or equivalent

ITIL Framework Awareness

ITIL V2 Foundation

ITIL V3 Foundation

NHSCOMPANY Health

Information Security qualification

Knowledge:

 

 

Specialist knowledge of small/mid and large range of technical applications

Advanced knowledge of clinical application

Fundamentals of Windows operating system platforms.

Basic PC and peripherals hardware knowledge

PC hardware, operating systems and applications software:

Advanced knowledge of Microsoft Office Applications

Understanding of aims and organisation

 

Experience:

 

Staff management and Leadership

Report writing and technical documentation skills

 

Significant experience of ensuring delivery of high quality user support

Recruitment and selection

 

Providing specialist professional advice to a wide ranging audience

 

 

• Lead Root Cause Analysis activities to successfully identify root causes of problems.

 

• Proactively identify problem trends and known error conditions and work towards a permanent solution.

 

• Assist in the training and induction of new staff into the Application support team

 

• Provide specialist professional advice and support throughout in relation to the support of all clinical and some non-clinical applications.

 

• Provide specialist professional advice and support throughout in relation to the support of all applications.

 

• Undertake strategic planning in relation to application system upgrades, new releases and migration to new systems both local and national.

 

• Develop and maintain Application Support standards and procedures and other documentation as required.