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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

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"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

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If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

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IT Support Technician Job Description

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Job Summary

Main responsibilities-IT Support Technician Job Description

Knowledge, Skills and Abilities-IT Support Technician Job Description

IT Support Technician Job Description

 

• To assist as part of the ICT Service Desk 2nd line Support Technicians team to ensure IT incidents are reported, logged and resolved

• Assist in the provision of IT support to users within the sites

1 To provide assistance, advice, and fault resolution to users of IT equipment, systems, and network.

2 To configure, audit, procure and install new PCs, printers and other equipment including security marking and completion of inventory forms.

 

3 To install operating systems and software applications

4 Assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.

 

5 To assist in providing support for the  LAN, email, and other networking services.

6 Ensure security and integrity of LAN by monitoring and updating virus protection and patch management software.

 

7 Help produce, maintain and update new and existing standard operational procedure documentation.

8 To dispose of redundant IT equipment in accordance with procedures.

 

9 To assist with general systems support and housekeeping tasks.

 

10 To assist with Help Desk calls, incident logging, and incident resolution and prioritise calls according to defined Service Level Agreements.

 

11 To liaise as necessary with external suppliers and contractors.

 

12 Employers may be required to work on any of the sites, as directed by the IT Service Desk Manager.

 

13       Any other duties, which may be required, that is of a similar nature and appropriate to the grade.

 

 

QUALIFICATIONS/

TRAINING

Educated to  GCSE Level or above IT Degree or related Qualifications & experience

 

EXPERIENCE

Previous IT support experience

Supporting systems

Evidence of supporting large numbers of staff

Experience of an ITIL service environment

 

KNOWLEDGE

IT Hardware/Software knowledge

Microsoft Windows OS Knowledge

Microsoft Office knowledge

Knowledge of Internet and Email

Knowledge of Clinical systems - NHS

Knowledge of ITIL

Knowledge of Helpdesks

Knowledge of NPfIT / CfH

 

SKILLS/ABILITIES

IT trouble shooting & problem resolving skills

Customer service skills

Good standard of oral and written communication skills

Organisational skills

Able to prioritise workload

Ability to work in a busy environment

 

 

 

 

 

 

 

Able to advise clients over the telephone

Able to deal with clinical staff

Advanced IT keyboard skills

Able to provide support within a Windows Environment

Basic networking skills

 

PERSONAL QUALITIES

Flexible

Self-motivated

Team player

Reliable

Trustworthy

IT Support Technician Job Description

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