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IT and Systems Trainer job description

Job Summary-IT and Systems Trainer job description

Provide high quality, effective, planned training and development interventions across all customers.  

Main responsibilities-IT and Systems Trainer job description

Knowledge, Skills and Abilities-IT and Systems Trainer job description

Knowledge, Training and Experience


Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area


Knowledge of administrative procedures, project management or information analysis


Training qualification


Basic knowledge of

project principles


Previously worked in similar position






Advanced knowledge of Microsoft Office


Experience of delivering clinical systems training to a diverse audience


Experience of software testing


Experience of marketing and promotion


Communication skills


Skills for communication on complex information and administrative  matters, requiring developed interpersonal and oral/ written communication skills


Ability to develop comprehensive ‘user friendly’ documentation


Negotiating, networking and persuasive skills


AnalyticalProblem solving skills and ability to respond to sudden unexpected demands


Excellent time management skills with the ability to re-prioritise


Planning SkillsSkills for supporting project management


Management Skills


Skills for managing aspects of projects ensuring they meet financial targets.

Physical Skills


Skills for manipulating information.

Advanced keyboard and microsoft skills, use of a range of software




Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales













Free Job description IT and Systems Trainer

•Work with members of the Team to develop and implement project data collection systems that will provide accurate and timely data.


•Communicate information and issues, including briefings and reports,  to job manager, strategic lead/ strategic manager as appropriate


Functional Responsibilities


3.1Project Management


•Undertake information/project analysis as agreed with job lead.


•Contribute to effective information management within the team.


•Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.


•Analyse and report on data and monitor the processing of data and information.


•Provides information to project lead on project and statistical information matters.



Financial and Physical Resources


•Support and inform the requirement and targeting of resources, monitoring, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis.


•Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time.


Staff Management


•Provide training, advice and support on own area of responsibility.


•Support training and induction of new and existing staff.


•Supervises team on their day to day activities


•Participate in the recruitment process of support staff


Information Management.


•Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.










Will undertake planning, reporting and analysis of information to support delivery


•Key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.


Key Working Relationships


•The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.  


•Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads.




•Develop and maintain databases required by job.


•Maintain administrative and information resources.



Research and Development:


•Undertake auditing of projects, services, initiatives.


•Carry out web based and publications research.


•Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.



Operational Responsibilities


Planning and Organisation:


•Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.  


•Deliver against agreed objectives, achieving quality outcomes.


•Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.



Policy and Service Development:


•Propose changes to own project, service, initiative work, informing policy and making recommendations for more effective delivery.










•Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.




•Develop and maintain professional training packages across all customers incorporating:


Development of high quality, customised training materials including version control


Full training delivery plans taking account of differentiation and assurance of learning along with policies, procedures and system enhancements


Production of learning evaluation assessments


Planning and development of summative and formative assessments across all offerings


Production of Training Needs Analysis


•Deliver professional uniform training courses to all customers incorporating:


Deliver high quality, professional training interventions in line with training plans and learner requirements


Using empathy and sensitivity to help learners overcome any barriers they may have to learning


Manage a classroom effectively


Undertaking multilevel delegate evaluation


To promote healthy working with computers, acceptable usage policies and IT security laws and policies


Maintaining an up to date, detailed knowledge of all supported applications in order to deliver training


To provide out of hours support when necessary, either on site or by telephone, this is by exception and in agreement with Line Manager


•To provide training advice/support to Project Managers during Project Initiation through to Project Implementation and continuing into Project Review.  To liaise with Implementation Managers to identify remedial training requirements


•Assisting with the investigation and testing of the operation and functionality of new hardware/software and their suitability for use by the in future projects.


•To promote the use of training as a tool to deliver the IT skills required to staff to enhance their abilities to use IT systems effectively.  To ensure that training tools and methodologies are provided to staff to assist them in undertaking skills development and qualifications.


•To administer and invigilate examinations in keeping with the awarding body requirements ensuring an auditable system for annual test site verification.


•Develop and maintain end user training environments in line with the requirements of the vendor and the customer