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Provide high quality, effective, planned training and development interventions across all customers.
Knowledge, Training and Experience
Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge of administrative procedures, project management or information analysis
Basic knowledge of
Previously worked in similar position
Advanced knowledge of Microsoft Office
Experience of delivering clinical systems training to a diverse audience
Experience of software testing
Experience of marketing and promotion
Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
Ability to develop comprehensive ‘user friendly’ documentation
Negotiating, networking and persuasive skills
AnalyticalProblem solving skills and ability to respond to sudden unexpected demands
Excellent time management skills with the ability to re-prioritise
Planning SkillsSkills for supporting project management
Skills for managing aspects of projects ensuring they meet financial targets.
Skills for manipulating information.
Advanced keyboard and microsoft skills, use of a range of software
Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
Free Job description IT and Systems Trainer
•Work with members of the Team to develop and implement project data collection systems that will provide accurate and timely data.
•Communicate information and issues, including briefings and reports, to job manager, strategic lead/ strategic manager as appropriate
•Undertake information/project analysis as agreed with job lead.
•Contribute to effective information management within the team.
•Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.
•Analyse and report on data and monitor the processing of data and information.
•Provides information to project lead on project and statistical information matters.
Financial and Physical Resources
•Support and inform the requirement and targeting of resources, monitoring, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis.
•Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time.
•Provide training, advice and support on own area of responsibility.
•Support training and induction of new and existing staff.
•Supervises team on their day to day activities
•Participate in the recruitment process of support staff
•Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.
Will undertake planning, reporting and analysis of information to support delivery
•Key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives.
Key Working Relationships
•The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders.
•Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads.
•Develop and maintain databases required by job.
•Maintain administrative and information resources.
Research and Development:
•Undertake auditing of projects, services, initiatives.
•Carry out web based and publications research.
•Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.
Planning and Organisation:
•Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the Team.
•Deliver against agreed objectives, achieving quality outcomes.
•Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.
Policy and Service Development:
•Propose changes to own project, service, initiative work, informing policy and making recommendations for more effective delivery.
•Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.
•Develop and maintain professional training packages across all customers incorporating:
Development of high quality, customised training materials including version control
Full training delivery plans taking account of differentiation and assurance of learning along with policies, procedures and system enhancements
Production of learning evaluation assessments
Planning and development of summative and formative assessments across all offerings
Production of Training Needs Analysis
•Deliver professional uniform training courses to all customers incorporating:
Deliver high quality, professional training interventions in line with training plans and learner requirements
Using empathy and sensitivity to help learners overcome any barriers they may have to learning
Manage a classroom effectively
Undertaking multilevel delegate evaluation
To promote healthy working with computers, acceptable usage policies and IT security laws and policies
Maintaining an up to date, detailed knowledge of all supported applications in order to deliver training
To provide out of hours support when necessary, either on site or by telephone, this is by exception and in agreement with Line Manager
•To provide training advice/support to Project Managers during Project Initiation through to Project Implementation and continuing into Project Review. To liaise with Implementation Managers to identify remedial training requirements
•Assisting with the investigation and testing of the operation and functionality of new hardware/software and their suitability for use by the in future projects.
•To promote the use of training as a tool to deliver the IT skills required to staff to enhance their abilities to use IT systems effectively. To ensure that training tools and methodologies are provided to staff to assist them in undertaking skills development and qualifications.
•To administer and invigilate examinations in keeping with the awarding body requirements ensuring an auditable system for annual test site verification.
•Develop and maintain end user training environments in line with the requirements of the vendor and the customer