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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

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"I couldn`t put it down from start to finish...these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it whether interested in HR or not!"

IT Training Administrator Job Description

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Job Summary

Main responsibilities-IT Training Administrator Job Description

Knowledge, Skills and Abilities-IT Training Administrator Job Description

IT Training Administrator Job Description

 

This post will support the IT Training Team in providing a comprehensive IT training service to staff.  The IT Training Administrator will be responsible for the administration, scheduling and booking of training sessions provided by the team using web-based learning management systems.

• Act as the main point of contact for all IT Training related enquiries, answering the telephone and emails, greeting delegates.

 

• Assist the team with the building of training schedules for both Microsoft Office training and Connecting for Health applications.

 

• Manage the administration for the Microsoft Office Skills Training (MOST) Programme and Essential IT Skills Programme to include enrolling students, updating records and issuing certificates.

 

• Support trainers in the delivery of training sessions through organisation of necessary materials, facilities, equipment and refreshments.

 

• Schedule individuals onto appropriate courses using web-based booking system

 

• Produce joining instructions and confirmation letters for delegates.

 

SKILLS AND KNOWLEDGE

• In-depth knowledge of Microsoft Windows and Office products (to include word processing, spreadsheets, presentation software, databases, email and electronic diary)

• Use of Internet (web browsing)

• To be able to maintain a web site using editing software

• Ability to record information accurately

• Minute taking

• Create a range of documentation using Microsoft Office products

• Knowledge of Connecting for Health programme

 

 

EXPERIENCE

• Significant experience of working in a general office and front desk reception

• Experience of establishing and maintaining administration systems.

• Experience of managing central bookings for large organisations

• Experience of dealing with a diverse range of people, stakeholders and customers

• Experience of working on large scale projects

EDUCATION/QUALIFICATIONS

• Educated to GCSE Level (any subject) or equivalent

• Microsoft Office Specialist/European Computer Driving Licence or equivalent  

• NVQ Level 3 in Administration or equivalent

PERSONAL

• Effective communication skills.

• Ability to work as part of a cohesive team.

• Self motivated – prepared to act on own initiative

• Willingness to adapt personal role

• Friendly and outgoing nature.

• Conscientious.

• Able to prioritise effectively and meet deadlines

• Input training needs analysis data via web-based management system and generate reports to support specific requests.

 

• Organise meetings for the Training Team and take minutes

 

• Maintain system for monitoring sickness, record all staff absences and checking sickness forms/certificates

 

• Open, process and distribute all incoming post to the team

 

• Undertake any additional, non-routine or amended duties appropriate to the post, as may be required by the service and as delegated by the IT Training Team Lead

 

 

• Generate reports to support specific requests – eg.  attendances, numbers to be trained, total of absentees by course, role and department/organisation

 

• Escalate DNA’s to line managers and re-book absentees onto alternative courses.

 

• Ensure training facilities are kept tidy and ready for use.

 

• Prepare and organise documents/reports/presentations, compile statistical charts and tables and organise photocopies and faxes

 

• Use in house system to order on-line purchases

 

• Maintain stock levels of training materials, marketing/advertising information, administration forms and delegates refreshments

 

• Produce and maintain advertising materials, eg. brochure, flyers/posters and staff Intranet sites