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IT Training Administrator Job Description
This post will support the IT Training Team in providing a comprehensive IT training service to staff. The IT Training Administrator will be responsible for the administration, scheduling and booking of training sessions provided by the team using web-based learning management systems.
• Act as the main point of contact for all IT Training related enquiries, answering the telephone and emails, greeting delegates.
• Assist the team with the building of training schedules for both Microsoft Office training and Connecting for Health applications.
• Manage the administration for the Microsoft Office Skills Training (MOST) Programme and Essential IT Skills Programme to include enrolling students, updating records and issuing certificates.
• Support trainers in the delivery of training sessions through organisation of necessary materials, facilities, equipment and refreshments.
• Schedule individuals onto appropriate courses using web-based booking system
• Produce joining instructions and confirmation letters for delegates.
SKILLS AND KNOWLEDGE
• In-depth knowledge of Microsoft Windows and Office products (to include word processing, spreadsheets, presentation software, databases, email and electronic diary)
• Use of Internet (web browsing)
• To be able to maintain a web site using editing software
• Ability to record information accurately
• Minute taking
• Create a range of documentation using Microsoft Office products
• Knowledge of Connecting for Health programme
• Significant experience of working in a general office and front desk reception
• Experience of establishing and maintaining administration systems.
• Experience of managing central bookings for large organisations
• Experience of dealing with a diverse range of people, stakeholders and customers
• Experience of working on large scale projects
• Educated to GCSE Level (any subject) or equivalent
• Microsoft Office Specialist/European Computer Driving Licence or equivalent
• NVQ Level 3 in Administration or equivalent
• Effective communication skills.
• Ability to work as part of a cohesive team.
• Self motivated – prepared to act on own initiative
• Willingness to adapt personal role
• Friendly and outgoing nature.
• Able to prioritise effectively and meet deadlines
• Input training needs analysis data via web-based management system and generate reports to support specific requests.
• Organise meetings for the Training Team and take minutes
• Maintain system for monitoring sickness, record all staff absences and checking sickness forms/certificates
• Open, process and distribute all incoming post to the team
• Undertake any additional, non-routine or amended duties appropriate to the post, as may be required by the service and as delegated by the IT Training Team Lead
• Generate reports to support specific requests – eg. attendances, numbers to be trained, total of absentees by course, role and department/organisation
• Escalate DNA’s to line managers and re-book absentees onto alternative courses.
• Ensure training facilities are kept tidy and ready for use.
• Prepare and organise documents/reports/presentations, compile statistical charts and tables and organise photocopies and faxes
• Use in house system to order on-line purchases
• Maintain stock levels of training materials, marketing/advertising information, administration forms and delegates refreshments
• Produce and maintain advertising materials, eg. brochure, flyers/posters and staff Intranet sites