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A junior role in this case. Ensure systems, Jira and Confluence, are available and meet the requirements of the business and developer users.
• Work with test and operations teams to identify and troubleshoot and resolve issues throughout the life cycle
• Support and maintain Atlassian tools on a day to day basis
• Be able to “triage” - scan the incoming requests and sort them into appropriate queues for dealing out to the teams who will deal with them
• Be aware of facilities for extending the tools, for the extensions installed for us
• Be able to identify where functionality can and cannot meet user requests
Free job description Jira Developer
• To provide time and resource estimates to assist in the planning of projects.
• To develop tools and methodologies to improve the effectiveness of the development process
• Write clear, concise and comprehensive technical documentation
• To collaborate effectively with other technical teams to exploit new technologies to enhance the applications and service infrastructure.
• Learn new technologies and keep abreast of existing technologies and be able to apply these to a variety of projects as applicable
• Provide technical advice to editorial and design teams on new application concepts, and establish feasibility
• Experience supporting the tools on the front-end. (Competence)
• For Jira, this will include a robust understanding of
o The various schemes used to configure the users projects
o General standardised setups of projects
o User administration
• For Confluence
o General System administration
o Full awareness of plugin architecture and how they work with core functions
• Both systems require the ability to talk to users about their requirements and questions, to identify when a request is more complex than “day to day admin”.
• Supporting the tools on the back-end (Basic)
• Testing the tools from an end-user point of view, especially for upgrades (Competence)
• Documenting changes and upgrades (Competence)
• Experience of project working and professional software development processes , including agile (Competence)
• Experience of working in a test driven development environment (Basic)
• Experience of using version control systems (Basic)
Typical Work Experience and Qualifications
• Worked in an enterprise environment supporting the tools on a day-to-day basis
• Experience in testing changes and updates to the systems
• Experience in upgrading the systems
• Computer degree or equivalent