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Job Description for Receptionist

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Job Summary

Main responsibilities-Job Description for Receptionist

Receptionist job description Radio

Job Description for Receptionist

To provide an efficient reception support service and undertaking associated clerical duties.

1. Main duties

• Timely opening of premises and security at close of day.  Activate recorded message telephone system to sign-post cover outside of normal opening times.

• Make appointments within recommended time-scales where possible.  

• Deal with customer enquiries, both by telephone and in person, taking appropriate action and ensuring that confidentiality is maintained.  

• Be available to receive visitors on arrival and to direct to the appropriate area.  

 

• Enter new customers onto the system.   Assist in the collation of statistics.

 

• Scanning of incoming correspondence

• General reception/office duties – opening post and taking necessary action; filing; photocopying; stationery orders.  Progress development of a paper light practice.

• Liaise with external agencies, making and chasing appointments and as appropriate.  Liaise with other organisations via the telephone, as and when appropriate.

 

• Ensure noticeboards and information points are regularly updated with appropriate information

 

• As directed, implant processes to work towards a paperless practice

 

 

• Be aware of the fire regulations and be conversant with fire drill procedure, sufficient to ensure safety in  case of fire

 

• Complete necessary forms, registers and statistical returns in accordance with agreed procedures.

 

• Be willing to participate in any training and development necessary to fulfil the role in relation to service or individual need.  Attend and contribute to staff meetings where appropriate.