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Job Description of a Cashier
You will play a key role in providing legendary customer service as well as building our customer loyalty. You will be responsible for operating cash registers with accuracy and efficiency while ensuring the checkout experience is fast and friendly. This includes, but is not limited to, suggesting appropriate additional products, handling merchandise returns and exchanges quickly and efficiently, signing customers up for our loyalty program and calling customers when their rain checks and special orders have arrived.
The major responsibilities for this position include, but are not limited to:
Ensure each customer receives outstanding service which follows the process and by mystery shop standards
Greet customers as they enter the store with “What can I help you find today”
Answer phone calls to the main store number with enthusiasm and professionalism
Pleasantly and enthusiastically deal with customers and co-workers
Maintain awareness of all promotions and advertisements
Accurately and efficiently ring up transactions at the register
Maintain orderly appearance of register area while keeping supplies stocked
Solicit customers to open a Rewards card and/or Visa Card account
Issue receipts, refunds, credits and/or change due to customers
Attend learning opportunities through store meetings, cross training and other events as made available by store management.
Assist with stocking shelves and merchandising tasks as requested by store management
Perform other tasks as assigned by store management
High School diploma, some college preferred
Retail environment experience, either as cashier, sales or back office
A Commitment to service, excellence and customer satisfaction
Experience processing information and/or merchandise through a register system preferred
Solid team player with excellent interpersonal skills and strong willingness to learn
Highly organized, with attention to detail and ability to multi-task
Ability to work flexible hours including evenings, weekends and holidays to meet the needs of the business
The minimum physical requirements for this position include:
Ability to stand for an extended period of time
Ability to move and handle boxes of merchandise and fixtures throughout the store. Involves lifting up to 50 pounds