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Job Description Waitress

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Job Summary

As a waiter/waitress you will be the first point of contact with our customers and be expected to provide exceptional levels of customer service.

Main responsibilities-Job Description Waitress

1) Welcoming and greeting our customers and showing them to their table, taking any coats or bags and ensuring their comfort

2) Taking orders for food and drink, entering this onto the EPOS and communicating clearly and effectively with the kitchen team

3) Serving food and drinks to customers in line with our designated procedures

4) Checking with customers how they are and asking for feedback about their meal

 

5) Promoting menu items and specials to customers, ensuring a good fit between our desire to sell great food and their wish to have something which works for them, always being passionate and knowledgeable about our food

6) Clearing, cleaning and tidying tables

 

7) Setting tables ready for service

8) General cleaning duties in the restaurant and elsewhere in the premises as required

Knowledge Skills and Experience-Job Description Waitress

Job Description Waitress

Essential

Passionate about and have a genuine interest in food

Able to describe tastes, flavours and have an understanding of what goes well to others

Ability to get along with a very broad range of people

Ability to work under pressure

Able to cope with the physical demands of service, including going up and down stairs, carrying trays and being on your feet for long periods of time

An enthusiasm for great service and exceeding people’s expectations

Empathic with an ability to notice people’s moods, expressions and body language

An attention to detail

Reliable

Honest

Punctual

Willingness to learn, be open minded and remain positive

Ability to operate in fast-paced work environment

 

Great communication skills both verbal and written

 

Desirable

12 months experience of working in a similar position

An understanding of Spanish/Catalan food, drink and culture

Able to speak Spanish or Catalan

Ability to multi-task

 

10) Showing customers the deli and promoting our goods

11) Making and serving coffee, other drinks and snacks, and light menu items

 

12) Operating deli equipment (after the necessary training) in relation to food preparation

13) Assisting with service in the Deli as required

14) Communicating effectively with the whole team to ensure our high standards are met

 

15) Attend training and meetings as required

16) Perform any other duties as requested by the Restaurant Manager or their deputy.