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Customer Service – Acknowledge the customer with a smiling face and remember that
the customer always comes first. Develop an overall awareness of where products are
so that you can assist customers who are looking for products. Always make our
customers know that they are important and special to us. Handle all customer questions
Cash Register Responsibilities:
- Ensure that your register has an adequate supply of register paper.
-Run the register quickly and accurately; enable the customer to complete his/her
business as quickly as possible.
-Ensure that you are ready when your customers want to check out.
Comply with company check cashing policy for every transaction:
1. A phone number is required on all checks.
2. Ask the customer if the address is correct.
3. Ask for and inspect the customer’s driver’s license or other forms of
identification with a picture id and birthdate.
4. Enter the check into the correct check code.
5. Cashiers are authorized to accept local personal checks not to exceed $25
over the purchase amount. Out of town checks requires management approval. Payroll, Social Security, and government checks should be referred to a manager. We do not cash refund checks.
Job Duties for Cashier
6. Inspect large bills ($50’s, 100’s) with the special marker.
NOTE: Stores with Check Services must have Phone Number, Social or License Number, Address, Approval code and not exceed limit amount. No exceptions!
-Be aware of the potential for theft of both products and money; be aware of the “quick change artist” who may come through the check out lane. Cashier’s responsibility is to make the manager aware and not confront the suspected thief.
When in doubt, always call the manager.
• Stocking Responsibilities:
-Basket Bins – Insure that all bins are full throughout the day. Rotate product; you may overfill.
-Stock – Keep bread, candy, and sweet cakes in a neat, clean, and saleable condition.
-Sacks – Restock your work area with sacks and register paper daily before the end of your shift.
-Ensure that all products are tagged and priced correctly.
-Pull Boxes – Walk all aisles during slow times and pull off empty boxes. Be sure to “face” these areas.
-Carts – Keep carts out of the parking lot and insure that the store is always full of carts. At closing, collect and secure all carts.
-Stock produce as needed.
-Check cart bottoms to insure that all products are removed for checkout.
§ Cashiers never check out themselves or family members. No exceptions!
§ Cashiers must know the WIC Guidelines.
§ Cashiers must know Check Cashing Guidelines.
§ Cashiers must know Food Stamp Guidelines.
§ Cashiers must know tobacco laws (checking i.d.’s) in stores where we
§ Always be alert to quickchange
High School diploma, some college preferred
Retail environment experience, either as cashier, sales or back office
A Commitment to service, excellence and customer satisfaction
Experience processing information and/or merchandise through a register system preferred
Solid team player with excellent interpersonal skills and strong willingness to learn
Highly organized, with attention to detail and ability to multi-task
Ability to work flexible hours including evenings, weekends and holidays to meet the needs of the business
The minimum physical requirements for this position include:
Ability to stand for an extended period of time
Ability to move and handle boxes of merchandise and fixtures throughout the store. Involves lifting up to 50 pounds
§ Cashiers should never remove till and/or log out until approved by the
manager. If we are busy, you may need to work past your assigned
§ Cashiers should not talk to each other across checkout lanes while
customers are being served.
• Cleaning Responsibilities:
ü Clean as you go throughout the shift; keep the store neat and clean.
ü Doors – Insure that the glass is always sparkling and clean.
ü Rugs and Entrance – Sweep and clean these areas throughout the day. Sweep
and mop the register area at closing time.
ü Restrooms – Female cashiers will clean the ladies restrooms; male cashiers or
stockers will clean the men’s room.
ü Clean all refrigerated cases including dairy cases and ice cream coolers; clean
throughout the day as you work in your area.
ü Empty ashtrays throughout the day.
ü Trash – Empty trash in register stalls and work areas, the countdown room and
ü Fill drink machines where required.
Environmental Conditions/Physical Requirements
• Lengthy periods of standing required.
• Leaning and reaching over check out lanes to process merchandise.
• Cashiers must balance cash drawer at the end of each shift.
• Cashiers are expected to stay busy even if customers are not checking out through their lane.
• Must be able to lift at least 25 lb. bags (dog food, cat litter, etc.)
• Exposure to outside weather conditions required (Gathering carts, filling drink