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Will be responsible for monitoring the helpdesk ticketing system and telephone, taking and resolving helpdesk calls, setting up demonstrations, installation of IT hardware, assisting with audio visual installs for large events and assisting the other members of the team with the development of the IT systems.
•Experience in Linux systems provisioning
•Experience in Windows and Mac OS deployments and support is advantageous.
•Knowledge and experience running web servers (apache/nginx) and related modules.
•Experience using the Linux command line.
•Knowledge of the software design, development, testing and maintenance process including source code management eg. SVN, CVS, Git
•Good understanding of network fundamentals including IP addressing, DNS, DHCP and how they are used in a corporate network.
•Ability to work with external suppliers and customers with a professional manner
•An engineering and/or IT qualification such as a BTEC,HND or Degree would be desirable.
•Experience running the asset-tracking and/or PAT-testing system for a technical facility.
•Experience of setting up and running technical facilities at short notice in support of specific events, such as cross-site presentations and short technical projects ensuring that all equipment is safe and PAT tested.
•The ability to work proactively and motivate themself when working in isolation as well as part of a greater team.
Free Job description Linux IT Support Specialist
•Working as part of a small team the IT Support Specialist will have primary responsibility for the diagnosis and resolution of problems, within a timely manner and to a professional standard.
•To Install and commission equipment to meet the needs of the project teams.
•Working with the team to develop and enhance systems and services across the department.
•To provide technical advice and guidance to ensure effective solutions are delivered and can be integrated into the existing research platform from which the projects work.
•To pro-actively highlight and address potential problems and investigate solutions in conjunction with the Head of Research Platforms and the rest of the IT support team.
•To occasionally work evenings and weekends to facilitate solutions when necessary, eg where downtime or deadlines demand
•To identify areas for improvement with a view to maintaining and enhancing the reliability, stability, integrity and security of the IT systems.
•To document solutions and to ensure others are informed of changes and developments.
• To ‘own’ problems and see them through to completion and keeping parties involved informed at all stages.
•To attend liaison meetings as required to share information regarding IT changes and developments and to gather information about future needs of the projects.
Analytical Thinking and Problem Solving – sifts information, selects what is relevant, identifies gaps or conflicts in the information, liaises with appropriate parties to find relevant information to fill gaps or resolve conflicts. Able to interpret and evaluate information from a wide range of sources and to seek further clarification as required. Seeks to constructively resolve issues with an awareness of the need to satisfy all parties business and commercial requirements as far as possible.
Communication – strong communication skills, both written and verbal. Able to clearly communicate one’s message to a wide audience and to check understanding. Experienced in listening to the views and concerns of a range of interested parties and to identifying the main areas of conflict and of common ground with a view to resolving any issues.
Managing Relationships – aware of the need to build and maintain long term relationships with a variety of internal and external parties with a view to gaining mutual trust and understanding. Has the ability to establish rapport quickly and effectively with new people/stakeholders.
Influencing, Persuading and Negotiating skills – awareness of and the ability to develop influencing, persuading and negotiating skills. An understanding of the different and sometimes opposing perspectives and needs of parties to a commercial deal and how these can be made mutually beneficial: or how to achieve a “win/win” outcome. Able to present sound, well reasoned arguments to convince others.
Change Management – awareness of the importance of change management within the contractual context.
Resilience and Flexibility – manages personal effectiveness by managing emotions in the face of pressure, set backs or when dealing with provocative situations. Demonstrates an approach to work that is characterised by commitment, motivation and energy. Able to adapt work style and approach to a variety of situations, individuals or groups in order to gain the best possible outcome.
Planning and Organising – able to think ahead to establish an efficient and appropriate course of action for self and others. Able to understand differing timescales and to balance conflicting priorities. Can concentrate on several areas of work at one time.
Decision Making – is ready and able to take the initiative and originate action. Demonstrates the ability to judge when referral to a more senior level is required.
Alongside the ‘business as usual’ support functions, it is expected that the successful candidate will get involved with the development of desktop and server builds, the virtualisation infrastructure and other projects.