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Litigation Team Leader job description
Team leaders manage a team of claim handlers and support workers in teams handling claims.
To promote the highest possible standards of customer care and to minimise the suffering resulting from any adverse incidents.
Handling quality within team. Investigate, negotiate and settle the most complex, sensitive, high value and specialist claims within agreed authority level in accordance with requirements.
Provide leadership, support and guidance and training to the team, at the same time working closely with senior management to ensure the highest possible standard of settlement and claims cost containment.
1.Managing a team comprising of case managers, secretarial and administrative support.
2 Act as the highest technical referral point within the team, reviewing extremely complex and contentious issues.
3 Ensure Business plan targets achieved through Key Performance Indicators.
4 Process personal, high value case load proactively to achieve efficient and competitive settlements ensuring adequate reserves are maintained at all times.
5 Manage cases with reserves up to £6,000,000.
6 Maintain a high level of liaison with the Technical Claims Unit and senior management.
7 Responsible for claims management, with budgetary responsibility in absence of Scheme Manager, and for contributing to planning strategy.
8 Develop relationships with external bodies.
9 Assist in setting Litigation Authority Policy and implementation across schemes.
10 Act as reference point for indemnity and coverage issues.
11 Management and coordination of visits.
12 Facilitate training across teams.
13 Liaise with Chief Executive regarding delivery of individual case strategy.
14 Attend Trials/Settlement meetings/
15.Facilitate provision of highly specialised technical services, through rehabilitation and other areas.
16 Assist patient recovery through timely settlements and reduced shelf life of cases.
17 Manage ADR/Mediation process.
21 Examine trends/potential issues/risk alerts and liaising with Risk Management to assist on matters affecting Patient well being.
22 Supporting within hostile/stressful environments.
23 Commission expert opinion in contentious matters where conflicting views apparent.
24 Provide legal support to Trusts/other contacts.
25 Responsibility and autonomy to manage team issues.
26 Develop other team members by adopting a coaching style in the referral process at the same time providing motivation, guidance and support.
27 Ensure the requisite technical audit programme is undertaken and that development needs are identified and acted upon with a view to minimising leakage..
28 A liaison point for a panel firm of solicitors/lawyers.
29 Manage and coordinate staff recruitment and interviews.
30 Administration of the Litigation Authority’s self funded structured settlements/Periodical Payment Orders.
31 Day to day management of all staff within team.
32 Analyse Management Information to ensure most effective and efficient delivery of claims service.
33 Assist in development of new systems to promote best practice.
34 Deal with contentious issues where sensitivity required.
35 Handle Human Resource issues within team.
36 Assist in monitoring external contacts to promote greater efficiency.
37 Help to deliver Business Plan and Key Performance indicators.
38 Utilise Budgetary Responsibility to ensure deadlines and targets met.
39 Deputise for Scheme Manager when required.
40 Manage projects within team.
41 Prepare and deliver press releases / letters of apology.
42 Consider Health and Safety related issues.
43 Manage own caseload
Education & qualifications
Degree or equivalent
Recognised post graduate management qualification
Skills & abilities
Excellent communication, interpersonal facilitation and presentation skills
Assertive and able to influence others as part of an effective team of managers
Proficient in standard Office applications
Interpretation and analysis of management information and statutory instruments
Prepare written documentation in a concise and professional manner
Good negotiator/task planner
Able to explain complex issues to others and overcome any barriers to understanding
Good counselling skills
Seven years of personal injury/clinical negligence claims experience or equivalent knowledge and understanding (see below)
Two years’ recent people management experience
Working towards and achieving targets and key performance indicators
Developing and monitoring processes and procedures
Knowledge & understanding
Specialised and in depth knowledge over a wide range of areas related to personal injury claims (see experience)
Current law and relevant statutes relating to clinical and non-clinical claims
Health and safety issues
HR functions, policies and processes
Organisational business objectives and philosophy