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Network Administrator Job Description
The Network Administrator supports and maintains the network, server and desktop environment, proactively monitoring and managing the performance of critical equipment and services, including network and servers, Citrix and VMware environments, identifying, recommending and applying solutions to resource issues.
Formal IT qualifications (Degree or equivalent)
At least 5 years practical experience in the administration and support of a multi-site network in a similar technical support capacity
Significant demonstrable experience of at least 5 years providing technical support in a Microsoft environment including the MS Office Suite, network and server products, and at least 3 years experience of system administration in a Citrix environment
Minimum 1 year technical support experience in VMware Virtual environment
Broad technical exposure across various types of environments
Experience in working with vendors of hardware, software and communications and licensing and Service Level Agreements
Experience in administration of all communication systems and assets of the organisation (networks, remote/handheld computing, mobiles, VoIP telephony)
Successful applicants must undergo a police check
A full driver’s license is required as the position requires travel to other RAV sites and access to full use of a private motor vehicle (vehicle costs are reimbursed).
KEY RESULT AREAS
Model the organisation’s values and raise the profile of these values and associated behaviours in all interactions with staff, internal and external stakeholders
Provide excellent internal client service through provision of on-site technical support, including ensuring additions, moves and changes of all ICT equipment and systems are done in a consultative manner with minimal disruption, and all changes are accurately documented
Support the use and delivery of ICT through effective administration and accurate recording of all network infrastructure and core system changes, installing, maintaining in good working order and performing repairs as required to all ICT equipment, including servers, thin clients, desktops, laptops, scanners, printers, and audio visual equipment
Proactively monitor and manage the performance of critical equipment and services, including network and servers, Citrix and VMware environments, SAN and databases, identifying, recommending and applying solutions to resource issues, monitoring and managing storage space, and planning for future growth
Provide 2nd and 3rd level technical support, performing detailed and well-documented fault investigation, and timely and appropriate corrective action to address network and system incidents
Perform regular testing and auditing of backup and disaster recovery plans
Perform security system administration tasks to manage delivery of applications via internal and external connections (LAN, WAN, Citrix, Remote Access, Internet), including development and application of security policies and maintenance of accurate records
The role provides efficient on-site technical support minimising disruption of services to clients and staff and 2nd and 3rd level technical support, investigating and managing incidents, researching problems, liaising with vendors, assessing implications of change, and applying appropriate solutions after comprehensive testing, before making changes to the production environment.
Monitoring, managing and planning SAN storage space, and managing resource requirements of multiple databases in development, test and production environments are also important facets of the role.
The role actively contributes to the improvement of ICT Services, utilising ITIL principles and practices, ensuring adherence to change management processes, development of, and compliance with, a Standard Operating Environment.
Some project work in areas such as investigating new technologies may form a part of the scope of the role.
Participate in development of a Standard Operating Environment (SOE), ensuring compliance with the SOE of all hardware and software changes and acquisitions, and accurately maintaining all system documentation
Provide ‘out of business hours’ support as a member of the ICT team to ensure security and integrity, continuity and availability of infrastructure and systems
Provide support to VoIP telephony including monitoring network data links, taking suitable actions to mediate any loss to voice services
Procure hardware and desktop software as required by the Senior Manager ICT Operations, ensuring system configuration documentation, and license/support agreements and asset registers are accurately maintained
Provide input to regular reviews and contribute to improvement of IT systems and procedures
Actively work with fellow team members to increase ICT knowledge and skills, and impart industry knowledge
Liaise with external ICT contractors as required, working with them to ensure timely outcomes or resolutions of issues and/or initiatives
Be available (sometimes at short notice) to travel to any site to provide on-site support
16.Actively participate in the development of ICT policies and procedures, supporting the ongoing implementation of ITIL principles and processes
17.Investigate and evaluate technologies that may provide benefit and/or be of advantage to the organisation as directed by the Senior Manager ICT Operations
18.Actively participate in training and professional development opportunities as identified and requested.
19.Participate in ICT projects and IT architecture design as directed by the Senior Manager ICT Operations