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Quality Assurance Manager Cargo job description provides a free database of real job descriptions for use in writing jd`s, recruitment and job search.

Job Summary

Main responsibilities-Quality Assurance Manager Cargo job description

Knowledge, Skills and Abilities-Quality Assurance Manager Cargo job description

Quality Assurance Manager Cargo job description

To lead The company Cargo’s quality assurance activity. By embracing cargo relevant quality management disciplines the role holder will be instrumental in designing and defining our approach to applying a ‘continuous improvement’ mentality and be responsible for executing that approach, ensuring we extract maximum value.

Improving data integrity will be a central feature of the this role, liaising with various entities and components of the end to end supply chain and internal functions to improve the flow and quality of data. The role holder will be the owner of our E-Freight programme and will seek further opportunities to drive efficiency through the improved flow and integrity of data.

Quality asurance design and execution

Undertake a gap analysis between existing performance metrics and methodologies and other relevant measures


Propose recommendations for adapting processes to incorporate the ‘to be’ vision, ensuring our service proposition and values are protected


Procure and implement the tools necessary to enable the availability network wide performance based data


Put in place in the processes necessary to understand customer and supplier data quality and enable mechanisms for improving their data quality  

Execute the distribution and effective use of performance improvement tools and reports, catering to global, regional and local levels and variations


Champion the value of quality management and continuous improvement across the business


Lead the implementation of new initiative, following the established plan and meeting its objectives.



Excellent communication skills, able to influence and develop commercial relationships at all levels


Adapt at forming strong internal relationships and overcoming resistance


Must be highly numerate and posses sound analytical skills


Strong IT skills, particularly in excel, word, business objects, TM1, powerpoint, visio and project.


Accomplished people management skills


Strong planning and project management experience


Degree educated or equiavelent















Proven experience of change management


Management level experience of quality assurance and continuous improvement disciplines


Operational Research experience preferable


Experience and knowledge of cargo methodologies


Proven air cargo experience, preferably in operational/ground handling areas


Experience of commercial analysis.


Experience of managing data structures


Considerable business analysis experience


Data Integrity

Understand all existing and ‘to be’ data sources, identifying their individual flaws and nuances.


Take a consultative approach to proposing methods for improving source consistency and accuracy.


Liaise with the various stakeholders (both internal and external) to reduce ‘noise’ and improve consistency across data sets.


Ensure data structures and formats are compliant with broader THE COMPANY and data strategy and policy.


In conjunction with THE COMPANY IT, ensure maximum value and service is leveraged from IT vendors.


Relationship management and communication

Effectively communicate quality assurance vision to key stakeholders and the wider business.


Develop a consultative approach to establishing forums and methods for infusing quality based performance improvement into the relevant business areas.


Build professional and solid relationships with quality counterparts within customers and handling suppliers, protecting brand values and commercial goals.

Be the voice of at relevant industry forums and bodies, ensuring interests are heard and protected.






Ongoing development

Develop new initiatives for adding value through new and streamlined data acquisition and performance measuring standards.


Lead the analysis into cost versus risk versus benefit of those initiatives.


Gain senior management buy in for any new investment through robust business case composition.


Own and deliver the benefits derived from any business case.



Team Leadership

Lead the off-shored quality assurance team, putting in place the necessary processes and measures to ensure that the evolving business needs are met.


As activity increases, manage the Quality Assurance Analyst