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Free job description Quality Improvement Manager
To provide expert quality Improvement and change management consultancy to improve ability to solve problems, learn and constantly renew itself so that it is fit for purpose. Working with Board members, senior managers, individuals and staff side organisations to redesign and transform operational and corporate services to deliver plan, targets and objectives. This is achieved through a range of strategic and operational quality Improvement approaches and change management techniques.
. •Develop quality Improvement initiatives/programmes/plans in collaboration with Directors/Managers which will involve:
a.Technical responsibility for the delivery of corporately led proposals
b.Active involvement through the provision of support, information and advice on divisional led initiatives and jointly agreeing the proposed outcomes.
Examples of the support, information and advice will include:
i.Assessing proposals with a view to improved outcomes, quality and improving customer experience.
ii.Providing technical expertise and programme/project management skills.
•Masters degree in a relevant subject or equivalent experiential
learning in addition to first degree level qualification
•PRINCE 2 practitioner qualification or similarEssential
•Managing Successful Programme (MSP) practitioner
qualification (or to be achieved within the first 3 months in post)Essential
•Post graduate certificate/diploma in Quality Improvement applied
methodologies or similar subject. Desirable
•2 years experience working at senior management level
with line management responsibilitiesEssential
•2 years experience in managing/facilitating complex, multi-agency
and whole systems organisational/service changes, delivering
successful service transformation projects on time and to budget. Essential
•Quantitative and qualitative data audits/analysis for benchmarking
and performance monitoring processes.Essential
•Facilitating people and services through change and transition.
This could include; process redesign, workforce redesign,
individual and team coaching, development of metrics for
performance management and development.Essential
•Building organisational and team capability in the form of formal
Quality Improvement training.Essential
•Quality Improvement consultancy Desirable
•Specialist training in a range of tools and techniques e.g. Change
Management, Lean Thinking, Statistical process control, Capacity
and Demand management, Team and Individual Coaching and
Large Group Facilitation. .Essential
•Benefits realisation managementDesirable
•Current knowledge of quality Improvement theory, approaches,
trends and evidence to inform strategic and tactical decision
•Evaluation tools & methodsEssential
•Excellent understanding of strategic aims and national
& local developments.
•Basic understanding of organisational structure within
•Ability to formulate and implement short, medium and longer term
strategic plans. Essential
•Demonstrate the ability to input into the strategic development
and effective provision of servicesEssential
•Able to design, deliver & evaluate Quality Improvement interventionsEssential
•Ability to analyse organisational situations, diagnose specific issues
and develop appropriate solutions, providing feedback.Essential
•Ability to develop and sustain effective working relationships at all
•Ability to analyse complex facts or situations requiring
interpretation & assessment of a range of optionsEssential
•Observation and feedback, especially in team or group settingsEssential
•Communication skills, both verbal and written, especially in highly
emotive areas around significant change and re-organisationEssential
•Presentation and facilitation skills
•Receiving and communicating highly complex or sensitive
information in a multi-disciplinary working environmentEssential
•Managing highly complex, emotional, political, sensitive and
contentious situations where there are barriers to changeEssential
•Ability to motivate and encourage collaborative working to improve
working to improve services/performance where there may be
resistance to change.Essential
•Negotiation and diplomacy skills to persuade, influence and
mediate in high emotionally charged situations when strong
opposing views are expressed Essential
•Change management, especially the management of transitionEssential
•Research skills - Quantitative and qualitativeEssential
•Staff supervision & managementEssential
•Ability to prepare written documents and complex proposals that
are clear and easily understood.Essential
•Ability to design and deliver training to individuals & groupsEssential
•Well-developed presentation skillsEssential
•Facilitation techniques (Including Group facilitation)Essential
•Organisational astute/political awarenessEssential
•Experienced computer user proficient in a range of software
packages (Word, Excel, PowerPoint, Access, Project, VisioEssential
•Ability to use e-mail and internet for research and knowledge
•Commissioning services from other specialists and suppliersDesirable
•Evidence of using consultancy and contracting skillsDesirable
iii.Engaging with the appropriate disciplines within the organisation to secure the necessary level of involvement.
iv.Developing strong working relationships across all levels within the stakeholder group.
•To assess the validity and robustness of proposals/projects in terms of both efficiency and productivity with particular emphasis on:
c.Maximising resource and asset utilisation.
e.Organisational wide implications.
f.Critical appraisal of the available options.
g.Long term viability.
•Lead on the analysis and interpretation of complex information associated with the redesign identifying discrepancies and variations, making judgements and developing plans that may impact across Directorates, services or the whole organisation.
•Active membership of local and national quality Improvement networks to identify potential quality Improvement implications of national policies a
•Act as the programme lead specialist and facilitate the delivery of patient centred quality Improvementprogrammes to deliver pre-set objectives as agreed with the Programme sponsor/Board, adopting a programme management approach.
•Lead each stage of the change and transition programme as agreed with the Programme Sponsor/Board.
•Co-ordinate the activities of a programme/project team, ensuring objective and measurable outcomes are agreed. This will be achieved through scheduling of activities, advising, guiding and co-ordinating work.
•Work with team to develop stakeholder engagement programmes for each redesign activity, ensuring that all stakeholders are represented and engaged.
•Challenge established practice, status quo, waste and inefficiency and encourage others to adopt new ways of working
•Acquire, collate and interpret highly complex information for dissemination and communication throughout the organisation
•Lead on the strategy and design of data collection and audit activities, complex data output analysis and the interpretation of highly complex information to diagnose problems. Making recommendations, monitor implementation and evaluate the programmes effectiveness with regards to realising the benefits.
•Lead on the selection and implementation of the appropriate diagnostic tools from an existing suite or design new methods to establish the most effective base line measurements needed to maximise the realisation of the objectives. Analyse the highly complex and varied outputs of the diagnostics phase and communicate challenging and sensitive messages to varied stakeholder groups, adapting such messages dependant on the audience.
•Make improvement design recommendations based on the analysis, interpretation and comparison of highly complex diagnostic measures to support the development of new processes, procedures, roles, responsibilities and local or policies.
•Maximise the use of existing technology and to explore the availability of new technology to support the delivery of the redesign service.
•The post holder will collaborate with key stakeholders to develop a planned programme of implementation, seeking agreement and reporting progress to the project board and associated stakeholders.
•Demonstrate the realisable benefits and develop models for benefits tracking to ensure the objectives are realised.
•Develop key performance indicators for the specific programme/projects and implement-able operational metrics for the redesigned service.
•The post holder will facilitate group problem solving, using quality Improvement tools and techniques. Including:
•Responsibility and accountability for developing, implementing and over-seeing strategic and operational policies and procedures throughout the organisation pertinent to the role.
•Audit, analyse and evaluate the impact of quality Improvementinterventions, disseminate learning and spread good practice
•Lead on the development and delivery of the quality Improvement training programme to develop capability
•To provide training and coaching to the organisation on quality Improvement tools, techniques and methodologies that enable individuals and teams to become agents of change.
•Promote the team through training and publication of service improvement tools, techniques and initiatives
•The post holder will act as line manager to the Service Improvement Practitioner(s), providing support, mentorship and guidance, ensuring maximum benefit for both organisation and individual(s). This will include attendance management, grievance and disciplinary procedures, individual performance reviews.