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Free Job Descriptions

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Quality Improvement Manager job description

Free job description Quality Improvement Manager

Job Summary-Quality Improvement Manager job description

To provide expert quality Improvement and change management consultancy to improve ability to solve problems, learn and constantly renew itself so that it is fit for purpose.  Working with Board members, senior managers, individuals and staff side organisations to redesign and transform operational and corporate services to deliver  plan, targets and  objectives. This is achieved through a range of strategic and operational quality Improvement approaches and change management techniques.

Main responsibilities-Quality Improvement Manager job description

Knowledge, Skills and Abilities-Quality Improvement Manager job description

. •Develop quality Improvement initiatives/programmes/plans in collaboration with Directors/Managers which will involve:


a.Technical responsibility for the delivery of corporately led proposals


b.Active involvement through the provision of support, information and advice on divisional led initiatives and jointly agreeing the proposed outcomes.  


Examples of the support, information and advice will include:


i.Assessing proposals with a view to improved outcomes, quality and improving customer experience.


ii.Providing technical expertise and programme/project management skills.



•Masters degree in a relevant subject or equivalent experiential

learning in addition to first degree level qualification




•PRINCE 2 practitioner qualification or similarEssential


•Managing Successful Programme (MSP) practitioner

qualification (or to be achieved within the first 3 months in post)Essential


•Post graduate certificate/diploma in Quality Improvement applied

methodologies or similar subject.  Desirable




•2 years experience working at senior management level

with line management responsibilitiesEssential


•2 years experience in managing/facilitating complex, multi-agency

and whole systems organisational/service changes, delivering

successful service transformation projects on time and to budget. Essential


•Quantitative and qualitative data audits/analysis for benchmarking

and performance monitoring processes.Essential


•Facilitating people and services through change and transition.


This could include; process redesign, workforce redesign,

individual and team coaching, development of metrics for

performance management and development.Essential


•Building organisational and team capability in the form of formal

Quality Improvement training.Essential


•Quality Improvement consultancy Desirable



•Specialist training in a range of tools and techniques e.g. Change

Management, Lean Thinking, Statistical process control, Capacity

and Demand management, Team and Individual Coaching and

Large Group Facilitation. .Essential



•Benefits realisation managementDesirable



•Current knowledge of quality Improvement theory, approaches,

trends and evidence to inform strategic and tactical decision

making. Essential


•Evaluation tools & methodsEssential


•Excellent understanding of  strategic aims and national

& local developments.


•Basic understanding of organisational structure within

the .Desirable





•Ability to formulate and implement short, medium and longer term

strategic plans. Essential


•Demonstrate the ability to input into the strategic development

and effective provision of servicesEssential


•Able to design, deliver & evaluate Quality Improvement interventionsEssential


•Ability to analyse organisational situations, diagnose specific issues

and develop appropriate solutions, providing feedback.Essential


•Ability to develop and sustain effective working relationships at all

management levelsEssential


•Ability to analyse complex facts or situations requiring

interpretation & assessment of a range of optionsEssential


•Project managementEssential


•Observation and feedback, especially in team or group settingsEssential


•Communication skills, both verbal and written, especially in highly

emotive areas around significant change and re-organisationEssential


•Presentation and facilitation skills


•Receiving and communicating highly complex or sensitive

information in a multi-disciplinary working environmentEssential


•Managing highly complex, emotional, political, sensitive and

contentious situations where there are barriers to changeEssential



•Ability to motivate and encourage collaborative working to improve

working to improve services/performance where there may be

resistance to change.Essential


•Negotiation and diplomacy skills to persuade, influence and

mediate in high emotionally charged situations when strong

opposing views are expressed Essential


•Change management, especially the management of transitionEssential


•Research skills - Quantitative and qualitativeEssential


•Coaching skillsEssential


•Staff supervision & managementEssential


•Ability to prepare written documents and complex proposals that

are clear and easily understood.Essential


•Report writingEssential


•Ability to design and deliver training to individuals & groupsEssential


•Well-developed presentation skillsEssential


•Facilitation techniques (Including Group facilitation)Essential


•Organisational astute/political awarenessEssential

•Experienced computer user proficient in a range of software

packages (Word, Excel, PowerPoint, Access, Project, VisioEssential


•Ability to use e-mail and internet for research and knowledge


•Commissioning services from other specialists and suppliersDesirable

•Evidence of using consultancy and contracting skillsDesirable

•Programme ManagementDesirable


iii.Engaging with the appropriate disciplines within the organisation to secure the necessary level of involvement.


iv.Developing strong working relationships across all levels within the stakeholder group.


•To assess the validity and robustness of proposals/projects in terms of both efficiency and productivity with particular emphasis on:


c.Maximising resource and asset utilisation.


d.Strategic fit.


e.Organisational wide implications.


f.Critical appraisal of the available options.


g.Long term viability.


•Lead on the analysis and interpretation of complex information associated with the redesign identifying discrepancies and variations, making judgements and developing plans that may impact across Directorates, services or the whole organisation.


•Active membership of local and national quality Improvement networks to identify potential quality Improvement implications of national policies a


Programme/Project Lead

•Act as the programme lead specialist and facilitate the delivery of patient centred quality Improvementprogrammes to deliver pre-set objectives as agreed with the Programme sponsor/Board, adopting a programme management approach.


•Lead each stage of the change and transition programme as agreed with the Programme Sponsor/Board.


•Co-ordinate the activities of a programme/project team, ensuring objective and measurable outcomes are agreed.  This will be achieved through scheduling of activities, advising, guiding and co-ordinating work.


•Work with team to develop stakeholder engagement programmes for each redesign activity, ensuring that all stakeholders are represented and engaged.


•Challenge established practice, status quo, waste and inefficiency and encourage others to adopt new ways of working


•Acquire, collate and interpret highly complex information for dissemination and communication throughout the organisation



•Lead on the strategy and design of data collection and audit activities, complex data output analysis and the interpretation of highly complex information to diagnose problems. Making recommendations, monitor implementation and evaluate the programmes effectiveness with regards to realising the benefits.











•Lead on the selection and implementation of the appropriate diagnostic tools from an existing suite or design new methods to establish the most effective base line measurements needed to maximise the realisation of the objectives. Analyse the highly complex and varied outputs of the diagnostics phase and communicate challenging and sensitive messages to varied stakeholder groups, adapting such messages dependant on the audience.  


•Make improvement design recommendations based on the analysis, interpretation and comparison of highly complex diagnostic measures to support the development of new processes, procedures, roles, responsibilities and local or  policies.  


•Maximise the use of existing technology and to explore the availability of new technology to support the delivery of the redesign service.


•The post holder will collaborate with key stakeholders to develop a planned programme of implementation, seeking agreement and reporting progress to the project board and associated stakeholders.


•Demonstrate the realisable benefits and develop models for benefits tracking to ensure the objectives are realised.


•Develop key performance indicators for the specific programme/projects and implement-able operational metrics for the redesigned service.


•The post holder will facilitate group problem solving, using quality Improvement tools and techniques.  Including:


-Process mapping

-Lean simulation


•Responsibility and accountability for developing, implementing and over-seeing strategic and operational policies and procedures throughout the organisation pertinent to the role.


•Audit, analyse and evaluate the impact of quality Improvementinterventions, disseminate learning and spread good practice


Capability building


•Lead on the development and delivery of the quality Improvement training programme to develop capability










•To provide training and coaching to the organisation on quality Improvement tools, techniques and methodologies that enable individuals and teams to become agents of change.



•Promote the team through training and publication of service improvement tools, techniques and initiatives



•The post holder will act as line manager to the Service Improvement Practitioner(s), providing support, mentorship and guidance, ensuring maximum benefit for both organisation and individual(s). This will include attendance management, grievance and disciplinary procedures, individual performance reviews.