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Free Job Descriptions

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Release Manager Job description

Job Summary-Release Manager Job description

Responsible for establishing and managing the processes governing release management of systems in the business, with a view to minimising any disruption of service.

Main responsibilities-Release Manager Job description

Knowledge, Skills and Abilities-Release Manager Job description




Experience of managing a Release Function in a demanding and complex environment


Ability to manage multiple stakeholders and to communicate  clearly with a range of people at different levels of the organisation, including the ability to liaise, explain and discuss complex issues using a range of tools, styles and techniques


Demonstrable understanding of the pressures and demands of a fast-moving, complex environment


Demonstrable ability to plan, prioritise and co-ordinate own and team activities


Experienced in translating business strategy and objectives to enable identification and prioritisation of technology services


Knowledge and experience of ITIL Service Management good practice, particularly Release Management


Ability to estimate risk of potential business impact from minimal data


Proven ability to persuade and influence others using a variety of communication styles


Experience of working with complex multi system, multi site environments


Ability to facilitate meetings and manage any conflicts to an acceptable resolution


Able to run projects to recognised project methodologies and practices


Experience of documenting process and procedures


Experience of implementing new initiatives or driving through process change and new ways of working


Experience of working with a range of industry best practise Release Management toolsets



Experience of providing a range of technology services within a 24/7, multiple site environment


Experience of working with the Remedy Change & Configuration Management module



ITIL V3 Foundation Level


ITIL V3 Release Control Validation Capability



Free Job description Release Manager

Create and manage the unified Release Management processes and policies, ensuring continual improvement and compliance with DQ policy


Publish and maintain Release Management Procedures and policy to the Tech Ops website


Responsible for ensuring Release Management processes and policies are understood and upheld internally by other teams and by external suppliers


Developing standard performance measures and measurement methods across projects and suppliers


Work directly with System Specialists and Technical Experts to define Release packages, including accurate documentation of all service assets and technical components. All aligned to patterns of business activity.

Define Release deployment models e.g. Automation or manual, Pilots, remote deployment, 3rd party coordination and phased roll outs by working closely with Specialists and Technical staff


Responsible for ensuring that new desktop and server software releases, broadcast equipment and all associated hardware, are ready for release into the production environment.


Maintaining the list of critical applications for operational and champion user testing.


Ensures defined acceptance criteria with support groups and business stakeholders for each release are met


Ensures User Acceptance Tests(UATs), Installation Verification Tests (IVTs) and workflows recording the output are created and managed

Responsible for reviewing test plans and test cases


Provide direct input into decisions to procure software testing tools


Develop, maintain and manage the Release Management tool(s) ensuring all data is accurate, relevant, and accessible


Ensure the full rollout of each release is managed and meets all success criteria


Work with key Operational and Frontline Staff such as Business Analysts, Systems Specialists, Development Teams and Service Managers to coordinate scheduling, planning and testing activities


Act as an interface and arbitrate where necessary between support, the business and service providers to manage the Release schedules


‘Go to’ point for all Release Management issues


Produce and publish release documentation, ensuring quality and accuracy


Responsible for ensuring operations management provide appropriate resource levels for each release, agreeing on roles and responsibilities, ensuring detailed release plans are produced


Change & Configuration Management


Ensure the Change Management Team is informed of any Release activity in the live environment and that the relevant change requests relating to releases are raised.


Attend the Change Advisory Board (CAB) when appropriate to represent Release Management for any planned activities providing approvals for release implementation when acceptable criteria have been met


Provide the wider CCR Team with the data to update the CMDB following any rollouts or upgrades









Service Management

Ensure effective service management by governing and checking that processes used are continuously improve


Develop and maintain a range of performance measures producing reports to regularly monitor the effectiveness and efficiency of Release Management


Stakeholder Management

Actively engages with stakeholders at all levels, including senior management within the business, suppliers and Tech Ops support teams


Responsible for communicating and managing expectations during the planning and roll out of releases


Ensures timely and appropriate communication with involved parties.



Release Roadmaps

Responsible for engaging with support, and the business stakeholders and 3rd party suppliers to understand Release roadmaps to aid production of resource and rollout plans


Attend 3rd Party Provider & Supplier Release Management roadmap meetings and forums as appropriate


Create a Release Roadmap to document a Forward Schedule of all Releases affecting Tech Ops