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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

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Release Manager Job description

Job Summary-Release Manager Job description

Responsible for establishing and managing the processes governing release management of systems in the business, with a view to minimising any disruption of service.

Main responsibilities-Release Manager Job description

Knowledge, Skills and Abilities-Release Manager Job description

SKILLS, EXPERIENCE AND QUALIFICATIONS

 

Essential

Experience of managing a Release Function in a demanding and complex environment

 

Ability to manage multiple stakeholders and to communicate  clearly with a range of people at different levels of the organisation, including the ability to liaise, explain and discuss complex issues using a range of tools, styles and techniques

 

Demonstrable understanding of the pressures and demands of a fast-moving, complex environment

 

Demonstrable ability to plan, prioritise and co-ordinate own and team activities

 

Experienced in translating business strategy and objectives to enable identification and prioritisation of technology services

 

Knowledge and experience of ITIL Service Management good practice, particularly Release Management

 

Ability to estimate risk of potential business impact from minimal data

 

Proven ability to persuade and influence others using a variety of communication styles

 

Experience of working with complex multi system, multi site environments

 

Ability to facilitate meetings and manage any conflicts to an acceptable resolution

 

Able to run projects to recognised project methodologies and practices

 

Experience of documenting process and procedures

 

Experience of implementing new initiatives or driving through process change and new ways of working

 

Experience of working with a range of industry best practise Release Management toolsets

 

Desirable

Experience of providing a range of technology services within a 24/7, multiple site environment

 

Experience of working with the Remedy Change & Configuration Management module

 

 

ITIL V3 Foundation Level

 

ITIL V3 Release Control Validation Capability

 

 

Free Job description Release Manager

Create and manage the unified Release Management processes and policies, ensuring continual improvement and compliance with DQ policy

 

Publish and maintain Release Management Procedures and policy to the Tech Ops website

 

Responsible for ensuring Release Management processes and policies are understood and upheld internally by other teams and by external suppliers

 

Developing standard performance measures and measurement methods across projects and suppliers

 

Work directly with System Specialists and Technical Experts to define Release packages, including accurate documentation of all service assets and technical components. All aligned to patterns of business activity.

Define Release deployment models e.g. Automation or manual, Pilots, remote deployment, 3rd party coordination and phased roll outs by working closely with Specialists and Technical staff

 

Responsible for ensuring that new desktop and server software releases, broadcast equipment and all associated hardware, are ready for release into the production environment.

 

Maintaining the list of critical applications for operational and champion user testing.

 

Ensures defined acceptance criteria with support groups and business stakeholders for each release are met

 

Ensures User Acceptance Tests(UATs), Installation Verification Tests (IVTs) and workflows recording the output are created and managed

Responsible for reviewing test plans and test cases

 

Provide direct input into decisions to procure software testing tools

 

Develop, maintain and manage the Release Management tool(s) ensuring all data is accurate, relevant, and accessible

 

Ensure the full rollout of each release is managed and meets all success criteria

 

Work with key Operational and Frontline Staff such as Business Analysts, Systems Specialists, Development Teams and Service Managers to coordinate scheduling, planning and testing activities

 

Act as an interface and arbitrate where necessary between support, the business and service providers to manage the Release schedules

 

‘Go to’ point for all Release Management issues

 

Produce and publish release documentation, ensuring quality and accuracy

 

Responsible for ensuring operations management provide appropriate resource levels for each release, agreeing on roles and responsibilities, ensuring detailed release plans are produced

 

Change & Configuration Management

 

Ensure the Change Management Team is informed of any Release activity in the live environment and that the relevant change requests relating to releases are raised.

 

Attend the Change Advisory Board (CAB) when appropriate to represent Release Management for any planned activities providing approvals for release implementation when acceptable criteria have been met

 

Provide the wider CCR Team with the data to update the CMDB following any rollouts or upgrades

 

 

 

 

 

 

 

 

Service Management

Ensure effective service management by governing and checking that processes used are continuously improve

 

Develop and maintain a range of performance measures producing reports to regularly monitor the effectiveness and efficiency of Release Management

 

Stakeholder Management

Actively engages with stakeholders at all levels, including senior management within the business, suppliers and Tech Ops support teams

 

Responsible for communicating and managing expectations during the planning and roll out of releases

 

Ensures timely and appropriate communication with involved parties.

 

 

Release Roadmaps

Responsible for engaging with support, and the business stakeholders and 3rd party suppliers to understand Release roadmaps to aid production of resource and rollout plans

 

Attend 3rd Party Provider & Supplier Release Management roadmap meetings and forums as appropriate

 

Create a Release Roadmap to document a Forward Schedule of all Releases affecting Tech Ops

 

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