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Sales Assistant Job Description
The shop sells a broad range of books, videos, audio tapes, gifts and related merchandise.
To implement and maintain the highest standards of customer service and operational effectiveness
To drive sales by creative and imaginative merchandising skills
To practise entrepreneurial and commercial flair to maximise sales
Minimise “Out of Stocks” whilst tightly controlling stock by improving “stock turn”
To accomplish annual budgeted sales, stock and costs
To offer and demonstrate exceptional standards of Customer Service
To provide customers with accurate and up to date information about the products
To operate effectively as part of the Retail team, actively seeking to promote and improve the business
To deliver a high level of operational effectiveness in accordance with Retail best practice
Carry out routine counter sales using a PC driven till, handling cash, cheque & credit card sales. Banking cash on a daily basis.
To maintain a clean and safe working environment in accordance with Health and Safety guidelines
To be vigilant and aware of security issues; operating shop security systems such as alarms, CCTV etc
Outstanding Customer Service skills
To have a friendly, enthusiastic, professional and customer focused approach
A passion and genuine enthusiasm for retail and selling
The ability to interact and work successfully within a well established team
Flexible - able to work weekends, bank holidays and to cover at other sites if necessary
Experience in a customer orientated environment
Ability to work using initiative and unsupervised
Numerate, with experience of cash handling
Excellent communication and interpersonal skills
The ability to learn quickly and willing to be developed in all areas of the business
Attention to detail.
Liaise closely with local supervisor - and agree working patterns which provide cover at all times required
Assist in regular stock control activity and stock replenishment
Order new releases and replenishment stock from suppliers
Receive and process supplier deliveries
Implement and maintain stock displays and merchandising
Maintain and utilise information provided by the retail EPoS system
Keep fully abreast with priority activities and campaigns and key initiatives
Effectively liase and communicate with line Managers, providing regular information on sales activity
Use available resources to improve and extend knowledge of products and forthcoming releases
To be willing to undertake any development training