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Sales Manager job description-Theatre
To maximise box office sales and income and to motivate the sales team. To ensure theatre sales function operates to a high level of efficiency and quality
Essential: 3 years’ sound knowledge and experience in a sales/telesales/box office environment
Working knowledge of various software packages including Windows, Artifax, Patron Edge or other box office systems
Experience of staff supervision and ability to motivate a sales team
Excellent customer services skills
Excellent communication skills
Ability to work on own initiative
Good attention to detail
Ability to be a strong team player
Outgoing and confident personality
Ability to work with a diverse range of people
Sound numeracy skills and cash handling experience
Ability to commit to aims and objectives
Desirable: Knowledge of health and safety in relation to public buildings
To ensure that customers and visiting companies receive a professional welcome to the theatre
To sell tickets and/or give best advice to all our customers
To run the Box Office and deputise the day to day running of the Sales areas
To ensure data collection is accurate, maintained and updated constantly
To deal effectively and efficiently with customer problems and complaints
To provide cover for external box office duties where necessary
To provide emergency cover for box office/reception duties as necessary
To provide prompt and efficient answer and transfer of all incoming reception calls
To cash up and ensure accurate reconciliation of sales at the end of each shift
To work in collaboration with the Data Manager
To participate in the marketing, creative sales and customer care initiatives
To participate in departmental and team meetings
To ensure the Front of House, Box Office and reception areas are kept clean and tidy and presentable
To devise and implement specific sales campaigns for shows, .i.e. Christmas productions
To take a proactive approach to achieve or exceed box office income targets
To maintain a secure system of operation, collating, checking and recording all data and income records
To ensure that box office policies are monitored and adhered to
To accurately reconcile sales at the end of each day and be responsible for the banking of takings
To develop and monitor sales of merchandise/programmes
To be responsible for stock management and control
To work with the Communications Team in the creation of sales schemes, public relations and customer care strategies, and be responsible for ensuring that all relevant sales and financial reports are prepared as required.