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If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.
Sales Support Co-ordinator job description
The Sales Support Co-ordinator will play an integral part in the promotion and co-ordination of sales and bookings for delivery of all products.
To develop and maintain an in-depth knowledge of current offers and initiatives
Assist with lead generation, booking appointments and managing customer enquiries
To maintain a quality assurance system supporting all aspects of the current education offer
To maintain accurate records
To contribute actively in raising awareness of the offer
To fulfil any other duties that might reasonably be required in this post
To act in a professional manner at all times and maintain confidentiality of information
To maintain an appropriate awareness of, and work effectively within, the policies and procedures of the organisation participating in appropriate processes, eg Individual Staff Development Reviews (ISDR), Continuing Professional Development (CPD), etc
To act in support of Health, Safety and Environment Policy by working safely and following the procedures and codes of practice designed to protect all staff. The post holder will be required to undertake First Aid training.
Previous experience of telesales
Excellent communication and listening skills
Ability to work on own initiative
Self-motivation and the ability to work with a high degree of independence
Polite, confident and friendly telephone manner
Excellent organisational and administrative skills
Demonstrable appreciation of good customer relations
Capability of representing the Centre at external meetings and within the education, commercial and industrial sector