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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

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Senior Operations Engineer Job Description

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Job Summary

Main responsibilities- Senior Operations Engineer Job Description

Knowledge, Skills and Abilities-Senior Operations Engineer Job Description

Senior Operations Engineer Job Description

To prioritise, allocate, and efficiently manage any incident through to conclusion keeping all stakeholders informed and following any procedures required to document and close, ensuring progress through shift changes and an up to date status on all supported services. It is important that the person in the role understands the business of the overall Team and the culture required to provide the service. The role is shift based to reflect the nature of the operational work

The role will report to the Operations Shift Leader

To be owner of current status of all live services

 

To ensure engineers are capable of supporting existing and new services.

 

To ensure availability of applications, systems and infrastructure to deliver its services.

 

To ensure the availability of content management applications and systems.

 

Ensuring that content is correctly published and replicated.

Monitoring and Management of servers used to produce services.

 

Monitoring of incoming alerts and feeds and quick rectification of any issues.

 

Ownership and Management of problems through to resolution. Documenting solutions.

 

Identification, triage and escalation of problems external to immediate responsibilities

 

Required Knowledge & Experience

 

3+ Years Plus experience of administering Linux and/or 2+ years experience administering

Windows 2k

Experience of web-serving environments (Apache, Tomcat etc.)

2+ Years experience of (ITIL) Incident management

Experience of HTML/CSS/XML/RSS

Experience Internet connectivity technologies (DNS)

ITIL version 2 or greater (practitioner certificate)

 

Desirable Knowledge and Experience

 

Some experience in media and creative environments.

Experience of working in an environment with a strong customer focus.

A commitment to maintaining high industry Support standards and to providing an efficient and effective service.

Experience of mission critical services in a major organisation

Understanding of project management methodologies and experience of project managing complex IT installations or upgrades

ITIL foundation certificate

 

Ensuring communications of Incidents to stakeholder groups and other technical staff as well as to team through continuous handover

 

Liaison with Suppliers and consuming groups (internal and external) – not public.

 

Identifying systems documentation discrepancies or omissions

 

Understanding business priorities to inform daily approach to system management

 

To deputise for the Shift Leader as required

 

To assist with improving the standard of technical operations and competencies within the technical teams.