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Senior Operations Engineer Job Description
To prioritise, allocate, and efficiently manage any incident through to conclusion keeping all stakeholders informed and following any procedures required to document and close, ensuring progress through shift changes and an up to date status on all supported services. It is important that the person in the role understands the business of the overall Team and the culture required to provide the service. The role is shift based to reflect the nature of the operational work
The role will report to the Operations Shift Leader
To be owner of current status of all live services
To ensure engineers are capable of supporting existing and new services.
To ensure availability of applications, systems and infrastructure to deliver its services.
To ensure the availability of content management applications and systems.
Ensuring that content is correctly published and replicated.
Monitoring and Management of servers used to produce services.
Monitoring of incoming alerts and feeds and quick rectification of any issues.
Ownership and Management of problems through to resolution. Documenting solutions.
Identification, triage and escalation of problems external to immediate responsibilities
Required Knowledge & Experience
3+ Years Plus experience of administering Linux and/or 2+ years experience administering
Experience of web-serving environments (Apache, Tomcat etc.)
2+ Years experience of (ITIL) Incident management
Experience of HTML/CSS/XML/RSS
Experience Internet connectivity technologies (DNS)
ITIL version 2 or greater (practitioner certificate)
Desirable Knowledge and Experience
Some experience in media and creative environments.
Experience of working in an environment with a strong customer focus.
A commitment to maintaining high industry Support standards and to providing an efficient and effective service.
Experience of mission critical services in a major organisation
Understanding of project management methodologies and experience of project managing complex IT installations or upgrades
ITIL foundation certificate
Ensuring communications of Incidents to stakeholder groups and other technical staff as well as to team through continuous handover
Liaison with Suppliers and consuming groups (internal and external) – not public.
Identifying systems documentation discrepancies or omissions
Understanding business priorities to inform daily approach to system management
To deputise for the Shift Leader as required
To assist with improving the standard of technical operations and competencies within the technical teams.