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To undertake the methodical investigation, analysis, review and documentation of terms of business functions and processes, the information used and the data on which the information is based.
To identify and define requirements for the use of technology to improve any aspect of the processes and systems and quantification of potential business benefits.
Technical Business Analyst job description
Build new technology supporting business processes and working practices.
Develop business process models and documentation
Effectively communicate and document business and IT information in line with agreed processes and procedures.
Balance technology and business issues as well as communicate appropriately with both technology and business experts
Develop, define, and build technology bias business cases that will enable business and technology change
Implement workflow across the organisation
Recommend technology solutions to improve business decision-making with a focus on the core systems, technology strategies and standards.
Conduct analysis of business issues and challenges
Participate in business process and technology initiatives to improve business performance
Participate in implementation of new business processes and functions as a result of national and regional initiatives
Act as liaison and participate in defining technology solutions to solve complex, multidisciplinary business problems with long-term implications
Document functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow.
Facilitate group meetings such as Workshops
Translate business requirements into appropriate technical specifications
Essential Skills, Qualifications and Experience
Demonstrable experience in the following skills:
Extensive sector domain knowledge and able to work with senior management
Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, singly and in groups.
Possesses an extensive knowledge of technology and business operations from more than one business sector and understands the significance of fiscal constraints.
Able to recognise potential assignments outside own areas of specialisation and apply appropriate technology related expertise as necessary.
Excellent understanding of technology life cycles and the concepts and practices required to implement effective information systems.
Demonstrates a strong awareness of the uses of IT within the industry sector and specifically within competitive or associated organisations operating in the same market.
Ability to work on multiple tasks at any one time while maintaining high quality standards
Demonstrable and significant experience of previously holding technician/programmer/engineer level roles within complex multi-platform environments
Demonstrable and significant evidence of holding various IT related roles that evidence progression through the IT career path
Evidence of troubleshooting and solving problems in a highly technical customer focused service environment
Educated to at least degree/post graduate level in a Computing/Software/Technology related subject, or equivalent
Technical Business Analyst
To create viable specifications and acceptance criteria in preparation for the construction of information and communication systems.
To act as the liaison between the business and ISD and to provide a business and systems analysis service to national, regional, corporate, area and departmental clients with focus on the key activity areas of:
Ensuring that business requirements relating to technology are defined and addressed
Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements
Assuring the realisation of business benefits
Work with end-users to define and execute test scenarios and ensure appropriate end user training.
Establish and maintain effective working relationships with clients across all levels of the organisation
Perform other job-related duties and activities as requested
Develop and review audit and control processes to facilitate optimal service performance and operational integrity
Respond to ad hoc exercises and issues
Deal with workload peaks without compromising standards
Develop and support a knowledge management culture within the ISD and other parts of the organisation