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Technical Infrastructure Analyst job description
To design, develop, launch small IT Infrastructure solutions and applications to:
-Enable rapid realisation of business benefits.
-Develop and deploy quick win resolution to problems directly impacting or posing risk to existing Services.
-Prototype solutions as part of a standard project development to better understand requirements and solution design
Develop existing or identify and implement new technologies quickly, ensuring that appropriate project methodologies are followed but with an emphasis on fast identification of appropriate solutions and fast, high quality deployment into the live environment.
Build an effective working relationship with the relevant IT Operations teams, Technical Architects, vertical IT teams and line business users
Perform business analysis (typically up to 2 days per project) to clarify user / business requirements
Launch solutions with appropriate training to end users, so that users can maximise the value of the product.
Support new solutions and their users at 3rd level so that agreed SLAs are met. For replacement of existing solutions, ensure that legacy technologies / equipment are fully decommissioned at the earliest opportunity.
Close down the solution when its defined lifetime has expired and complete a review with stakeholders so that learnings can be captured and shared.
Provide status updates to the line manager and share information with other IT and business stakeholders
Identify opportunities to upgrade, stabilise or improve existing Services to ensure ongoing high performance and supportability.
Work with the Solutions Delivery Manager to schedule multiple workstreams and prioritise project deliverables.
Working with the IT Architecture team and vendors, plan technology roadmaps and work with IT Support teams to keep our Live environment up to date, fit for purpose and supportable. This will involve forward planning to ensure that appropriate resource and budget are made available and that deployments are implemented in good time to avoid reactive panic as vendor version support deadlines are reached.
Keep up to date on technologies via desk research, vendor meetings, teleconferences with industry analysts and attendance at IT/business briefings, so as to enable continuous professional learning and to widen the technical options for future projects.
Take ideas forward to successful implementation with full collaboration with internal stakeholders (IT and line).
Communicate IT opportunities and share best practice with IT Management and, where appropriate, the business.
Strong technical expertise covering a range of the following:
• Desktop infrastructure technology (PCs, laptops – configuration and management)
• Server infrastructure (hardware, OS)
• Storage infrastructure (SAN, backup technologies)
• Network infrastructure (WAN, LAN, Wireless, voice, Remote Access Solutions)
• Core application technologies (Oracle, SQL, BizTalk, Exchange, Active Directory, HP Open View, web technologies, SharePoint, security/patch technologies)
Proven stakeholder management skills and relationship building at all levels including senior managers
Effective development and delivery of successful IT projects within a professional IT department
Awareness of the principles of Technical Architecture and IT Ops/Support
Broad and deep understanding of the airline travel market would be an advantage Good team player
Experienced and confident in report writing techniques and presentations to IT team and senior line of business managers.
Management of external suppliers and keeping them to work agreements
Strong ability to keep abreast of new technology and business developments / innovations in a broad landscape.
Self-motivated to see projects through their entire lifecycle, from inception to full deployment.
Report writing and presentation skills.
Ability to juggle changing priorities and react quickly to identified needs
To generate business value, improved time to market and competitive edge for THE ORGANISATION from the innovative use of technology. Business value is defined as business case return to THE ORGANISATION and also improved brand value and customer satisfaction.
Note innovative technology does not necessarily mean new technology, but could mean the innovative use of established technology.