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Technical Services Officer job description

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Job Summary

 

 

Build and maintain the ICT Infrastructure to meet the business requirements of the Organisation.

 

Main responsibilities-Technical Services Officer job description

To assist in the design, specification, installation, configuration and maintenance of the ICT Infrastructure

 

To undertake as directed a variety of duties associated with the effective operation of the ICT Infrastructure, including design, user administration, fault finding, communications software, interconnectivity, and development.

 

To liaise with system support and development staff, suppliers and contractors in respect of new and existing systems and to assist with any contract management or system testing duties that may be required.

 

To evaluate the performance of various items of equipment, determine their suitability for specific applications and prepare reports as required

 

To undertake site visits to amend equipment configuration, install new hardware and software.

 

To prepare reports and make presentations in respect of information technology and systems to staff and outside bodies.

 

 

 

Knowledge, Skills and Abilities-Technical Services Officer job description

To represent the company at both internal and external meetings.

 

To ensure the installation and maintenance of the IT Infrastructure meets legislation and Organisational Policy.

 

To adhere to company standards, guidelines and working practices with regard to security, back up, installation, configuration, systems administration, data protection legislation.

 

To observe and promote safe working practices in adherence with company and Health & Safety standards/legislation in respect of all work carried out

 

Any other duties consistent with the job as directed by management

 

 

 

 

 

 

 

 

 

Experience/Qualifications

Technical Services Officer job description [cont]

 

Microsoft Certified Professional (MCP) or Cisco Certified Network Associate (CCNA).   (Desirable)

 

Experience in the use of network monitoring tools.  (Desirable)

 

Experience in implementation / support of server and desktop operating systems.  (Desirable)

 

Knowledge in implementation/support of communications networks, network security.  (Desirable)

 

Experience of developing processes and procedures for service-related technical tasks.  (Desirable)

 

ITIL Foundation certification.  (Desirable)

 

Personal Requirements

 

Ability to work under pressure

Effective Team member

Excellent written and verbal communication skills

Excellent organisational and planning skills

Ability to use own initiative

 

 

 

Technical Services Officer job description

Experience/Qualifications

Technical Services Officer job description [cont]

 

HNC/relevant professional industry qualification or equivalent experience in related discipline.   (Essential)

 

Knowledge of network products and protocols.    (Essential)

 

Ability to install, configure and maintain Windows 2003/XP in network environment.  (Essential)

 

Awareness of Windows 2003, server operating systems.  (Essential)