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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

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If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

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"I couldn`t put it down from start to finish...these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it whether interested in HR or not!"

Technology Support Engineer Job Description

Free job description Technology Support Engineer

Job Summary-Technology Support Engineer Job Description

To support and maintain broadcast and IT equipment, provide technical advice and expertise to operational and programme activities.   Engineers may work as part of a team or work independently to maintain the required service.

Main responsibilities-Technology Support Engineer Job Description

Knowledge, Skills and Abilities-Technology Support Engineer Job Description

• To be responsible for maintaining technical equipment and systems to the required technical and safety standards with minimum disruption to operational activities

 

• To interpret and diagnose technical problems from a range of sources, providing innovative solutions or workarounds.

 

• Complete jobs that are undertaken or provide accurate information to colleagues when work is handed on

• To understand the operation of technical equipment and its use in production activities.

 

• Ensure that all work is logged and where appropriate, charged for, and that assets are logged to their correct locations.

 

• Take full responsibility for work undertaken and carry out duties in a professional manner.

 

• To initiate and comply with Change Control procedures

 

• Prioritise personal workload effectively and achieve efficient use of own time.

 

• Recognise changing priorities in the workplace and respond positively, adapting approach and methodology as appropriate.

 

• Act with tact and respect when dealing with colleagues and customers.

 

• Take responsibility for own learning and development, research information and ask for guidance and training when required.

 

• Maintain a safe and tidy work environment, working at all times in a safe manner such that no hazard is present to any member of staff or public.

 

• Work offsite when required.

Qualification

 

Engineer qualified desirable, or Technical Degree, HNC, Vendor specific qualification i.e Avid or Cisco or equivalent experience in a Broadcast environment.

 

Technical Skills

 

An appreciation of programme making and ability to provide support for Productions across all platforms to quickly resolve problems and provide workarounds if necessary to minimise delays to programme recordings.

 

 

Experienced in supporting Radio Editing systems e.g Radioman

• Experienced in supporting desktop editing systems  such as Grass Valley or Quantel

• Experienced in supporting Apple Mac and editing software such as Final Cut Pro.

• Experienced in supporting Radio Studios and associated equipment

• Experienced in supporting Television Studios including good knowledge of cameras (handheld, shoulder mount and system) and studio infrastructure

• Understanding of networking, TCP/IP and high level protocols

 

 

 

 

 

 

 

 

 

 

• Experienced in supporting a broad range of IT technology and how Broadcast Technology is converging within this domain

• Experienced in supporting Playout automation Miranda/ Omnibus and Video media servers – Harmonic/Omneon

• A good knowledge of Transmission infrastructure, Standard Definition (SD) and High Definition (HD)

• Experience of using IT admin tools such as ADUC and SCCM

• Experienced in supporting Snell/Pro-bel Masterpiece mixers

• A good knowledge of Transcoding systems,

• Experience of multi-channel audio – Dolby

• Standard knowledge of all relevant statutory safety standards.

 

Personal skills-Technology Support Engineer Job Description

 

• To act quickly and pragmatically under pressure to prioritise and resolve technical faults and problems.

• Understanding of own limitations and commitment to learn and develop new skills and knowledge.

Works well as part of a team and has a helpful approach to colleagues and customers.

• Good communication and a technical understanding of workflows from camera, microphone to Post Production and transmission

• An understanding of fault finding on sound, vision and IT networked systems

• Good communication skills in aural, written, and formal documentation.

Capable of tackling high pressure or high profile jobs calmly, seeking guidance from more experienced colleagues when required.

Flexibility to do shift or out of hours working as required.

 

 

Competencies-Technology Support Engineer Job Description

 

Demonstrate a developing standard in each of the following competency areas:

 

• Developing Others - Supporting the learning and development of others.

• Organisation and Planning - The use and development of appropriate methods of working to meet the demands of the job.

• Health and Safety Awareness - The knowledge and understanding of risks to the health and safety of everyone in the workplace, and of how such risks can be minimised.

 

 

 

 

 

 

 

 

 

 

• Working with Others - The ability to work co-operatively and supportively with colleagues and customers.

• Self-development and self-motivation - Working continuously and proactively to develop the knowledge and skills required by Broadcast Technology.

• Communication Skills - The ability to give and receive information in order to further knowledge and understanding.

• Customer and Business Awareness - Understanding of the financial and technological issues relating to work

• Flexibility and Innovation - The ability to adapt to new situations and devise improvements to current situations.

• Commitment and Resilience - Taking ownership of work problems and maintaining a high level of performance in the face of pressure or conflict.

 

They will carry out engineering tasks that are complex and for which full technical information may not be available. They are required to repair faults quickly or to identify and implement alternative ways of providing programme requirements to overcome technical problems and maintain the continuity of work in the production area.