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"I couldn`t put it down from start to finish...Some of these stories are fascinating, some sad and some just downright funny. I thoroughly recommended it anyone whether interested in Human Resources or not!"

 

"A really funny and interesting read .... great insight into the wierd and wonderful world of HR ..."

 

"Amusing and informative. A recommended read for anyone interested in a career in Human Resources. "

 

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If you want an HR text book this book is probably not for you. If you want a unique insight into some of the weird and wonderful true stories that happened during a twenty year career in Human Resources it is.

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Telemarketer job description

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Job Summary-Telemarketer job description

To obtain meetings to an agreed and acceptable level of both quality and quantity for the companys new business consultants and to maintain an acceptable level of meetings held as a ratio to meetings made as defined by the company from time to time.

 

Main responsibilities-Telemarketer job description

Phone and talk to decision-makers from information supplied from the company database

 

Explain products, services and prices, and obtain a meeting.

 

Obtain customer information such as name, address, and payment method, and enter orders into computers

 

Record names, addresses, purchases, and reactions of prospects contacted

 

Maintain the relevant diary systems for the department and the consultants.

 

Communicating all meetings made, meetings confirmed, meetings cancelled and meetings moved with the consultants as laid down in the department procedures.

 

Advise the data management section of all necessary information to maintain the database in an accurate state.

 

 

Knowledge, Skills and Abilities-Telemarketer job description

Adjust sales scripts to better target the needs and interests of specific individuals

 

Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards  

 

Answer telephone calls from potential customers who have been solicited through advertisements.  

 

Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.  

 

Conduct client or market surveys in order to obtain information about potential customers.

 

Sales and Marketing - Knowledge of principles and methods of selling, demonstrating and promoting products or services.

 

Customer Service - Knowledge of principles of customer care.

 

Experience of telephone cold calling business to business

 

At least ONE YEAR sales experience necessary, i.e. business to business, face to face

 

SKILLS REQUIREMENTS:

 

Active Listening - Paying full attention to what other people are saying, asking questions of clarification.

 

Speaking - Clear, confident communicator

 

Written word ability to communicate trough scripts to potential customers

 

Influencing-ability to influence the decision making of others

 

Computer literate- Ability to utilise compuetr systems to record and manage data.

 

Self-motivated.

 

Team player.

 

Ability to working to set targets/objectives.

 

Persistent and determined!

 

 

 

 Telemarketer job description [end]

 

Telemarketer job description