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Telephonist Clerical Officer job description

Job Summary-Telephonist Clerical Officer job description

To operate all services allied to the telecommunications requirements and in addition, as and when required provide administrative support

Main responsibilities-Telephonist Clerical Officer job description

Knowledge, Skills and Abilities-Telephonist Clerical Officer job description

 

Undertake clerical duties when required

 

which will include:

 

collating post, provide reception duties as and when required on the

sites,

 

Assist in general office under supervision

 

Updating online daily on call rota

 

Amending / editing online directory

 

Receiving and acting on emails and following appropriate procedures eg:

 

changes to and filing of new rotas

 

Operate a Multitone bleep system

 

Major and Internal incidents

 

Experience

 

Work Skills

 

Minimum of 12 months switchboard type work / call centre experience

 

Previous customer service experience

 

Able to operate a keyboard, entering and extracting data

 

Work under pressure

 

Minimum of 6 months Previous clerical experience

 

Knowledge and Skills

 

Communication skills

 

People skills

 

Clear and accurate written and verbal communication.

 

Confident in dealing with people over the telephone and face to face

Operate an IP based switchboard system linked to a Cisco call manager

 

Control both external and internal calls in a prompt, efficient and courteous manner within set targets

 

Search/amend information via a networked telephone directory system

 

Respond to emergency situations eg: fire calls,  panic alarms

 

Arrange and maintain records of all taxi requirements outside office hours

 

Liaise with staff

Free job description Telephonist Clerical Officer

MAIN DUTIES OF THE JOB

 

o Provides a centralised operator services for all unitss within a service level agreement

 

o Post holder will be working on a shift basis which will include weekends, nights, holidays

 

o Post holder is required to work some shifts as a lone worker and will be required to use initiative, knowledge and procedures.

 

General Office Dutes –

 

Assist under Supervision with

 

o Liaising with staff,

 

o Cashier duties

 

o Dealing with customers

 

o Taking photos and issuing of temp ID badges

 

o Carrying out a range of general clerical duties eg: photocopying,

laminating, ordering of office stationery & answering telephone

queries etc

 

 

 

 

 

 

 

 

 

 

 

COMMUNICATION:

 

o You will communicate with a range of people on a range of matters /form that is appropriate to them and the situation eg: members of the public and staff members

 

o The post holder will require listening, verbal, written and electronic skills – to ensure that all documents are legible and that emails and faxes are checked regularly

 

o Communicate within the relevant legislation, policies & procedures.

 

Confidentiality and data protection to be adhered to at all times.

 

ORGANISATIONAL RESPONSIBILITIES:

 

o Assist in maintaining own and others health, safety and security

 

o Work in a way that minimises risks to health, safety and security

 

o Make changes in own practice and offer suggestions for improving

Services

 

o Attend and contribute to team brief

 

o Inform relevant organisation / department with networking issues

 

eg: no communication service