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To operate all services allied to the telecommunications requirements and in addition, as and when required provide administrative support
Undertake clerical duties when required
which will include:
collating post, provide reception duties as and when required on the
Assist in general office under supervision
Updating online daily on call rota
Amending / editing online directory
Receiving and acting on emails and following appropriate procedures eg:
changes to and filing of new rotas
Operate a Multitone bleep system
Major and Internal incidents
Minimum of 12 months switchboard type work / call centre experience
Previous customer service experience
Able to operate a keyboard, entering and extracting data
Work under pressure
Minimum of 6 months Previous clerical experience
Knowledge and Skills
Clear and accurate written and verbal communication.
Confident in dealing with people over the telephone and face to face
Operate an IP based switchboard system linked to a Cisco call manager
Control both external and internal calls in a prompt, efficient and courteous manner within set targets
Search/amend information via a networked telephone directory system
Respond to emergency situations eg: fire calls, panic alarms
Arrange and maintain records of all taxi requirements outside office hours
Liaise with staff
Free job description Telephonist Clerical Officer
MAIN DUTIES OF THE JOB
o Provides a centralised operator services for all unitss within a service level agreement
o Post holder will be working on a shift basis which will include weekends, nights, holidays
o Post holder is required to work some shifts as a lone worker and will be required to use initiative, knowledge and procedures.
General Office Dutes –
Assist under Supervision with
o Liaising with staff,
o Cashier duties
o Dealing with customers
o Taking photos and issuing of temp ID badges
o Carrying out a range of general clerical duties eg: photocopying,
laminating, ordering of office stationery & answering telephone
o You will communicate with a range of people on a range of matters /form that is appropriate to them and the situation eg: members of the public and staff members
o The post holder will require listening, verbal, written and electronic skills – to ensure that all documents are legible and that emails and faxes are checked regularly
o Communicate within the relevant legislation, policies & procedures.
Confidentiality and data protection to be adhered to at all times.
o Assist in maintaining own and others health, safety and security
o Work in a way that minimises risks to health, safety and security
o Make changes in own practice and offer suggestions for improving
o Attend and contribute to team brief
o Inform relevant organisation / department with networking issues
eg: no communication service